Laura Kemp
Byford,WA
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Internal Sales
Combined Metal Industries
02.2023 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated computer skills for data entry and answered broad variety of inquiries via email and phone call.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong customer relationships to enhance sales opportunities and encourage loyalty.
Café Allrounder to Kitchen Supervisor
Miss Maud
08.2021 - 02.2023
- Welcomed customers with a smile and took their order through a categorized computer system and ensuring the order was correct by relaying the information back to customer.
- Maintain a high level of cleanliness throughout the kitchen through a cleaning list which is to be signed everyday to ensure tasks are completed.
- Organising all produce and items using a Prep Safe system to ensure that everything is being used before recommended best before dates.
- Keeping a record of all waste throughout the week and reviewing to help understand where waste can be minimized.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Supervised daily kitchen operations ensuring compliance with health and safety regulations.
- Trained and mentored kitchen staff to enhance skills and efficiency.
Support Worker
Enable WA
11.2019 - 06.2021
- Transported clients to medical, personal and program appointments
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Visited individuals in homes and attended meetings to provide information on Enable WA and NDIS services, requirements, and procedures.
- Provided personalized support to clients, enhancing daily living skills and promoting independence.
- Monitored client progress, documenting changes and providing feedback for continuous improvement of care plans.
Café Worker
Harvest Coffee
02.2018 - 01.2019
- Prepared high-quality beverages and food items to meet customer expectations.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Served more than 200+ customers during busy periods, maintaining high customer satisfaction whilst working amongst a large group of staff.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
Deputy Store Manager
Flip Out Hume
03.2017 - 01.2018
- Assisted with purchasing and record-keeping tasks, including rosters, and cash register deposits and receipts.
- Maintained inventory levels, controlling costs while keeping the store ready for expected demands.
- Coordinated staff scheduling to ensure adequate coverage during peak hours, improving service efficiency.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Trained and guided team members to maintain high productivity and performance metrics.
Senior Staff Member
The Crossing Bakery
10.2011 - 11.2016
- Managed inventory levels, optimizing stock control to reduce waste and ensure product availability.
- Created appealing displays to showcase products in bakery.
- Kept store shelves, racks and bins clean with frequent checks and maintenance.
- Assisted with onboarding new staff members, providing orientation and support.
- Established positive relationships with customers and other staff members.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated cash registers and processed payments accurately.
Education
High School Diploma -
Manjimup Senior High School
11-2015
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
Certification
- Fire Warden Awareness Training - 22/08/2024
- Responsible Service of Alcohol RSA (2019)
- Police Clearance (2019) - Willing to reattain
Languages
English
Native or Bilingual
Timeline
Internal Sales
Combined Metal Industries
02.2023 - Current
Café Allrounder to Kitchen Supervisor
Miss Maud
08.2021 - 02.2023
Support Worker
Enable WA
11.2019 - 06.2021
Café Worker
Harvest Coffee
02.2018 - 01.2019
Deputy Store Manager
Flip Out Hume
03.2017 - 01.2018
Senior Staff Member
The Crossing Bakery
10.2011 - 11.2016
High School Diploma -
Manjimup Senior High School
Transport and Availability
- Full “C” Class WA license
- I have my own reliable vehicle
- Available Monday to Sunday