Laura Koteski

• Founded and established a highly successful function and event business from the ground up.

www.theavenuesydney.com.au

@the_avenue_sydney

• Developed and implemented a strategic business plan, resulting in consistent growth and profitability.
• Managed all aspects of the business, including operations, sales and marketing, finance, and customer relations.
• Developed and maintained relationships with key clients, vendors, and industry partners.
• Oversee the planning and execution of a wide range of events, including PR, corporate functions, and social events.
• Implemented innovative marketing strategies to increase brand visibility and attract new clients.
• Successfully negotiated contracts and partnerships with high-profile venues and suppliers.
• Ensured exceptional customer satisfaction by delivering high-quality services and exceeding client expectations.
• Managed budgets, financial forecasting, and cost control measures to maximize profitability.
• Stayed abreast of industry trends and incorporated innovative ideas and concepts into event planning and execution.
• Received numerous accolades and positive reviews for exceptional service and memorable events. Refer to our company Google Reviews.

• Founded and established a niche gym from the ground up, providing a welcoming and motivating environment for fitness enthusiasts.
• Managed all aspects of the gym operations, including facility management, staff recruitment and training, sales and marketing, and customer relations.
• Built a strong team of qualified trainers and staff, fostering a positive and supportive work culture.
• Implemented effective marketing strategies to attract and retain members, resulting in a steady increase in membership numbers.
• Created and implemented innovative fitness programs and classes to cater to a diverse range of member needs and preferences both face to face and online.
• Ensured a high level of customer satisfaction by delivering exceptional service and personalised attention to members.
• Maintained a clean and safe facility, adhering to industry standards and regulations.
• Managed budgets and financial planning, optimizing revenue streams and controlling costs to maximise profitability.
• Stayed up-to-date with industry trends and incorporated new equipment, technologies, and fitness methodologies to enhance member experience.
• Fostered strong relationships with suppliers, vendors, and community partners to enhance the gym’s offerings and reputation.
• Received positive feedback and testimonials from satisfied members, reflecting the gym’s commitment to excellence.

• Established and operated a successful personal training business as a sole trader, providing one-on-one fitness coaching and guidance to clients.
• Developed customised training programs tailored to individual client needs and goals, focusing on areas such as weight loss, body building, and overall fitness improvement.
• Utilised a variety of training techniques and equipment to create engaging and effective workouts that challenged clients and helped them achieve desired results.
• Built and maintained a loyal client base through exceptional customer service, fostering strong relationships and trust with clients.
• Managed all aspects of the business, including client acquisition, scheduling, and financial management.
• Demonstrated a deep understanding of human anatomy, exercise physiology, and nutrition, providing clients with comprehensive guidance on healthy lifestyle choices.
• Utilised effective communication and motivational techniques to inspire and empower clients, helping them stay committed to their fitness journey.
• Monitored client progress and adjusted training programs as necessary to ensure continuous improvement and optimal results.
• Maintained a professional and ethical approach, adhering to industry standards and guidelines.

Marketing Manager

• Developed and executed strategic marketing plans to drive awareness, engagement, and sales.
• Collaborated with cross-functional teams, including artists, performers, production crews, and external vendors, to ensure cohesive and impactful marketing efforts.
• Created and managed marketing budgets, allocating resources effectively to maximise return on investment.
• Developed and implemented innovative marketing campaigns across multiple channels.
• Monitored campaign performance and analytics, making data-driven decisions to optimise marketing strategies and improve results.
• Established and maintained relationships with media outlets, industry partners, securing press coverage and promotional opportunities.
• Demonstrated strong communication, negotiation, and presentation skills, effectively conveying marketing strategies and initiatives to internal and external stakeholders.

Assistant General Manager

• Served as an assistant general manager for an entertainment management company, overseeing all operational and strategic aspects of the business.
• Developed and executed business strategies to drive growth, profitability, and client satisfaction.
• Managed financial aspects of the business, including budgeting, forecasting, and financial reporting, ensuring profitability and cost control alongside company CFO.
• Managed venue Development Applications, Modifications and licensing requirements.
• Provided leadership and mentorship to the team, fostering a positive and collaborative work environment, and promoting professional development.
• Managed client relationships, addressing any concerns or issues promptly and ensuring high levels of client satisfaction.
• Collaborated with legal and financial advisors to navigate contractual and financial matters, ensuring compliance with industry regulations and best practices.
• Demonstrated strong communication and negotiation skills, effectively representing the company and its clients in various professional settings.

Retail Store Manager - Charlie Brown

• Held a position as a retail store manager, overseeing all aspects of store operations, sales, and customer service.
• Managed a team of retail associates, providing leadership, training, and performance evaluations to ensure excellent customer service and achieve sales targets.
• Developed and implemented strategies to drive store sales, increase customer traffic, and optimise profitability.
• Monitored and analysed sales performance, inventory levels, and market trends to improve store operations and meet financial goals.
• Created and executed effective merchandising and visual display strategies to enhance the store’s aesthetic appeal and maximise product visibility.
• Ensured compliance with company policies, procedures, and standards, maintaining a safe and organised store environment.
• Established and maintained relationships with customers, addressing their needs, resolving issues, and fostering customer loyalty.
• Oversaw inventory management, including ordering, receiving, and stocking merchandise, minimising stockouts and overstock situations via consolidations.
• Conducted regular staff meetings and training sessions to keep the team informed, motivated, and equipped with product knowledge and selling techniques.
• Collaborated with corporate headquarters and other store managers to share best practices, implement new initiatives, and achieve company-wide goals.
• Managed financial aspects of the store, including budgeting, expense control, and cash management.
• Implemented loss prevention measures to minimise theft and ensure store security.
• Demonstrated strong leadership, communication, and problem-solving skills, effectively managing both employees and customer relationships.
• Achieved measurable results, such as increased sales, improved customer satisfaction, and reduced operational costs.

DFO National Manager

• Developed and executed strategic plans to drive sales, increase market share, and enhance the overall performance of the DFO retail stores.
• Managed a team of store managers, providing leadership, guidance, and support to ensure consistent implementation of company policies and standards.
• Collaborated with cross-functional teams, including marketing, operations, and merchandising, to develop and execute effective strategies to achieve sales targets and enhance the customer experience.
• Monitored and analysed sales performance, market trends, and customer feedback, making data-driven decisions to optimize store operations and drive business growth.
• Conducted regular store visits and audits to ensure compliance with company standards, visual merchandising guidelines, and operational procedures.
• Implemented training and development programs for store managers and staff, equipping them with the necessary skills and knowledge to deliver exceptional customer service and achieve sales goals.
• Managed financial aspects of the retail stores, including budgeting, forecasting, and expense control, ensuring profitability and cost efficiency.
• Implemented effective inventory management practices, minimising stockouts and overstock situations, and optimising inventory turnover.
• Demonstrated strong leadership, communication, and problem-solving skills, effectively managing a large team and fostering a positive and collaborative work environment.
• Conducted performance evaluations, provided feedback, and implemented performance improvement plans as necessary to drive individual and team success.
• Achieved measurable results, such as increased sales, improved customer satisfaction, and enhanced operational efficiency, contributing to the overall success and growth of the retail business.

• Greeted customers, escorted them to their tables, and provided menus, taking note of any special requests or dietary restrictions.
• Took food and beverage orders accurately and efficiently, ensuring that all orders were prepared and served according to customer preferences and venue standards.
• Collaborated with the kitchen staff and bartenders to ensure timely and accurate delivery of food and beverages to customers.
• Maintained a clean and organised work area, including tables, chairs, and service stations, ensuring a pleasant and sanitary dining environment.
• Handled cash and credit card transactions, processed payments accurately, and provided customers with receipts.
• Upsold additional food and beverage items, desserts, or promotional offers to increase sales and enhance the dining experience for customers.
• Assisted in setting up and breaking down the dining area, including arranging tables and chairs, setting up table settings, and cleaning up after service.
• Demonstrated reliability, punctuality, and a strong work ethic, consistently meeting scheduled shifts and contributing to the overall business success.