Hi, I’m
LAURA li
Melbourne,VIC
Summary
Experienced and customer-focused professional with a strong background in the hospitality industry. Efficiently manages high-volume customer interactions to ensure positive experiences. Quickly learns and adapts with excellent communication, problem-solving, and organizational skills. Proven track record of effectively handling customer inquiries, processing transactions accurately, and maintaining a clean and welcoming environment. Seeks a customer service role to leverage skills and contribute to a dynamic team.
Overview
3
years of professional experience
1
Certification
Work History
Zimmah Coffee
BARISTA
05.2024 - Current
Job overview
- Prepared and served coffee, espresso drinks, blended coffees and teas
- Managed morning rush of customers daily with efficient, levelheaded customer service
- Maintained a clean and organized workspace for optimal productivity and safety.
- Controlled line and crowd with quick, efficient service.
Banjos
ALL-ROUNDER and BARISTA
05.2024 - Current
Job overview
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
The Richmond Bakery
ALL-ROUNDER and BARISTA
09.2022 - 04.2023
Job overview
- Taking orders and packing foods for customers and process the payment,
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Maintained a clean and organized workspace for optimal productivity and safety.
Chrome Coffee Lounge
Barista
05.2021 - 08.2022
Job overview
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
University of Tasmania
Bachelor of Science from Information Communication Technology
06.2021
Skills
- Friendly and outgoing
- Team Player
- POS Systems
- Time Management
- Opening and closing duties
- Coffee expertise
- Beverage Preparation
Certification
- RSA – Responsible Service of Alcohol
- Barista Certificate
References
- Richard, Boss, Chrome Coffee Lounge, 0412 303 472
- Kim, Boss, Richmond Bakery, 0419 305 636
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
BARISTA
Zimmah Coffee
05.2024 - Current
ALL-ROUNDER and BARISTA
Banjos
05.2024 - Current
ALL-ROUNDER and BARISTA
The Richmond Bakery
09.2022 - 04.2023
Barista
Chrome Coffee Lounge
05.2021 - 08.2022
University of Tasmania
Bachelor of Science from Information Communication Technology
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