Laura Lonergan
Kyneton,VIC
Summary
Highly motivated, hardworking and reliable candidate who aims to achieve customer/ resident satisfaction. I am dedicated to completing fast-paced tasks, while ensuring i work in a team and build strong relationships with my staff and customers/ residents. I am used to working in high demand situations and learning to adapt to change.
Overview
9
9
years of professional experience
Work History
Kitchen Assistant
Ray M Begg Respect
03.2021 - Current
- Cleaned and organized kitchen stations to promote team efficiency.
- Stocked and rotated food items according to expiration dates.
- Provided backup support to other staff members during busy periods or staff shortages.
- Learned other teammates' work tasks to train as backup.
- Maintained composure and work quality while under stress.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Managed time to juggle multiple tasks simultaneously with ease.
- Trained new kitchen assistants on standard operating procedures and best practices, leading to a more efficient team overall.
Retail Sales Associate
Nike Factory Outlet
04.2020 - 03.2022
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Greeted customers and helped with product questions, selections, and purchases.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Waitress
New Garden Chinese Restaurant
08.2015 - 02.2020
- Informed customers about daily and seasonal specials.
- Greeted new customers, discussed specials, and took drink orders.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Processed orders and sent to kitchen employees for preparation.
Education
Bachelor's - Nursing
Victoria University
Melbourne, VIC2027
Undergraduate Certificate - Health Sciences
Victoria University
Melbourne, VIC2023
Diploma - Event Management
William Angliss Institute of TAFE
Melbourne, VIC2020
Skills
- Cleaning and sanitation
- Kitchen Operations
- Decision-Making
- Continuous Improvement
- Food presentation
- Customer Engagement
- Relationship Building
- Verbal and written communication
- Team Collaboration
- Safe Food Handling
- Coaching and Mentoring
- Strong multitasking
- Team Cooperation
Timeline
Kitchen Assistant
Ray M Begg Respect
03.2021 - Current
Retail Sales Associate
Nike Factory Outlet
04.2020 - 03.2022
Waitress
New Garden Chinese Restaurant
08.2015 - 02.2020
Bachelor's - Nursing
Victoria University
Undergraduate Certificate - Health Sciences
Victoria University
Diploma - Event Management
William Angliss Institute of TAFE
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