Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laura Lopez

IT Support Officer
Melbourne,VIC

Summary

Innovative IT Support Specialist with 3 years of experience in troubleshooting and customer service. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

Overview

7
7
years of professional experience
4
4
Certifications

Work History

Waitress

Inti Restaurant Gourmet
06.2024 - Current
  • Provide customer service, take orders, serve food and beverages, clean and prepare tables, back of house duties and process payments.

Waitress

Margo’s Cafe, Crown Casino
08.2022 - 03.2024
  • Kept server areas clean and stocked to increase efficiency while working tables.

Field Engineer

Susts Colombia Limited
06.2019 - 07.2022

· Serve user requirements in accordance with technical procedures and current regulations, install and assemble computer equipment, instruct in the use of computer tools according to customer needs, preparation of instruction manuals on software installation and configuration.

· Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.

· Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.

Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

Technician for End User Support

New Group It S.A.S
03.2018 - 03.2019
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.

Education

Diploma of Information Technology - IT Network Security

Albright Institute
Melbourne, VIC
04.2001 -

Advanced English - English Language

Explore English
Melbourne, VIC
04.2001 -

Information System Technician - IT Network Security

SENA
Bogota, Colombia
04.2001 -

Skills

Software installation

Desktop support

Data recovery

System enhancement

System configuration

Hardware upgrades

Printer troubleshooting

Certification

CompTIA A+

Timeline

Waitress

Inti Restaurant Gourmet
06.2024 - Current

Waitress

Margo’s Cafe, Crown Casino
08.2022 - 03.2024

Field Engineer

Susts Colombia Limited
06.2019 - 07.2022

Technician for End User Support

New Group It S.A.S
03.2018 - 03.2019

Diploma of Information Technology - IT Network Security

Albright Institute
04.2001 -

Advanced English - English Language

Explore English
04.2001 -

Information System Technician - IT Network Security

SENA
04.2001 -
Laura LopezIT Support Officer