Innovative IT Support Specialist with 3 years of experience in troubleshooting and customer service. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
· Serve user requirements in accordance with technical procedures and current regulations, install and assemble computer equipment, instruct in the use of computer tools according to customer needs, preparation of instruction manuals on software installation and configuration.
· Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
· Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Software installation
Desktop support
Data recovery
System enhancement
System configuration
Hardware upgrades
Printer troubleshooting
CompTIA A+