Laura Lozano
Redfern,NSW
Summary
As a dedicated and customer-focused professional with 6 years of experience in customer service, I excel in delivering exceptional support and creating positive experiences for clients. My strong communication skills, problem-solving abilities and deep commitment to the hospitality field to exceeding customer expectations have consistently contributed to increased customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Sales Associate
Tommy Hilfiger Store
Sydney Westfield Pitt St, NSW
10.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Associate
Polo Ralph Lauren
Sydney
10.2023 - 01.2024
- Greeted customers to determine wants or needs.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
SHOP ASSISTANT
Schinella's Your Local Market
08.2023 - 09.2023
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Organized shelves to remove slow moving items and add new merchandise.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
CHEF
Orso Gastronomia
02.2023 - 08.2023
- Interacted with guests to obtain feedback to ensure of getting excellent service and enjoy their culinary experience on product quality and service levels.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Developing new dishes and overhauling menus to attract more clientele.
- Developed close relationships with suppliers to source best ingredients.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Maintained well-organized mise en place to keep work consistent.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
CHEF
Thirty- Five Stirling Cafe
03.2022 - 02.2023
- Handled and stored food to eliminate illness and prevent cross- contamination
- Monitored line processes to maintain consistency in quality and presentation
- Checked freezer and refrigerator prior to each shift to verify correct temperatures
- Acted as head chef when required to maintain continuity of service and quality
- Planned and directed volume food preparation in fast-paced environment.
Floor Supervisor and CHEF.
The Lion Hotel
09.2020 - 03.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Delegated tasks to employees to enhance productivity and workflow.
Shift Leader
Guzman Y Gomez
11.2018 - 09.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Diploma Of Hospitality Management - Hospitality
Quality Training And Hospitality College
Greenhill, SA07.2021
Certificate III Commercial Cookery - Hospitality
Schinella'sInstituto De Gastronomía IGA
Buenos Aires, Argentina01.2017
Skills
- Able to adapt to different situations
- Excellent planning Skills
- Positive work attitude
- Willing to learn fast
- Time management
- Attention to detail
- Conflict resolution
- Inventory Management
- Safety Procedures
- Safe Work Practices
- Team Goals
- Effective Customer Communication
- Safety Procedures
- Safe Work Practices
- Team Goals
- Effective Customer Communication
References
References available upon request.
Timeline
Sales Associate
Tommy Hilfiger Store
10.2023 - Current
Sales Associate
Polo Ralph Lauren
10.2023 - 01.2024
SHOP ASSISTANT
Schinella's Your Local Market
08.2023 - 09.2023
CHEF
Orso Gastronomia
02.2023 - 08.2023
CHEF
Thirty- Five Stirling Cafe
03.2022 - 02.2023
Floor Supervisor and CHEF.
The Lion Hotel
09.2020 - 03.2022
Shift Leader
Guzman Y Gomez
11.2018 - 09.2020
Diploma Of Hospitality Management - Hospitality
Quality Training And Hospitality College
Certificate III Commercial Cookery - Hospitality
Schinella'sInstituto De Gastronomía IGA
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