Laura Magill
Spring Farm,NSW
Summary
Talented former Government Administrator, strong analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Experienced in using a variety of Government software applications with the ability to learn new systems easily.
Overview
16
16
years of professional experience
Work History
Claims Service Officer
Allianz
07.2021 - Current
- Processing payments for personal injury/workers compensation claims in the iCare system. It is necessary to ensure the correct codes are allocated to payments and the system balances to the invoice received from the provider.
- Dealing with a high volume of payments on a daily basis, with attention to detail on each payment to be processed.
- Maintaining confidentiality of client information, with the Privacy of personal information Act as a basis for my work.
- Maintain required Allianz internal learning assignments such as Safety and security at work, Allianz Records Retention and Disposal Privacy @ Allianz
Clean Force Property Services
Wise Employment
02.2021 - 07.2021
- Touchpoint sanitisation (Covid 19) in a government office
- This entail frequent cleaning of all surfaces such as: desks, keyboards, mouse, telephone, computer monitor, shelves, door handles, doors, tables, chairs, basically any surface that workers or members of the public come into contact with needs to be regularly sanitised to ensure the safety of the workers in the office.
Customer Service & Administration
Opal Buidling Services
05.2020 - 01.2021
- Schedule jobs on the BT system for installers, adjusting when delays occur
- Communicate with clients on the progress of jobs & deliveries
- Assist with Accounts Receivable from customers
- Type and email quotes for sales staff when required
- Answer incoming calls, order stationary, maintain office cleaning
- Close jobs on the BT system, scan and archive files once job is complete.
Customer Banking Consultant
ANZ Banking Group
04.2019 - 01.2020
- Provide customers with assistance in doing their banking transactions
- Completed RG146 course (via Deakin University) which is an introduction to ‘Tier 2’ financial services
- This allows me to provide advice on general insurance, basic deposits, non-cash payments and consumer credit insurance
- Complete ANZ self-learning modules to assist with the position of ‘Banking Consultant’.
Executive Officer
NSW Police Force - Campsie LAC
05.2015 - 04.2019
- Maintain and manage the complaints coming into the Command via the C@TSi and IA Pro database systems; Write letters to the complainant advising the outcome of the complaint.
- Prepare the agenda and take the minutes for the Complaints Management Meeting and the Senior Management Meeting for the Commander.
- Maintain incoming and outgoing correspondence for the Commander.
- Complete monthly & quarterly reporting on Compass for the Executive Officer portfolio – records management, computer access audits, secondary employment register.
Administrative Support Officer
NSW Police Force - Professional Standards Command
09.2013 - 08.2014
- Returned to substantive position at Professional Standards Command - requested to work on the Royal Commission.
- Creating worksheets for that summons outlining the information being requested.
- Send out requests for information to Commands and ensure information is received back in a timely manner, prior to due dates and submission to Royal Commission.
- Conduct searches on Police systems including RMS (TRIM), COPS, C@TSi and other NSW Police Systems for all archived documents that may relate to the request.
- Review all material received, ensuring that it is relevant to the summons and supply it to the Royal Commission by the due date.
Executive Officer (secondment)
NSW Police Force - St Marys LAC
11.2012 - 08.2013
- Able to prepare complex and confidential correspondence, ensuring are recorded on TRIM.
- Knowledge and understanding of NSW Police Force internal investigations.
- Take the minutes of the Senior Management Meeting, Command Management Meeting, and Community Safety Precinct Meeting.
- Assist the Commander with administrative tasks, including drafting reports, letters to Officers regarding complaint matters, maintain filing of documents & control the flow of paperwork in/out of the office, letters to the Local member of Parliament.
- Maintain the Commands Administrative Records, ensuring the Records & Archives policies and procedures are maintained.
Administrative Support Officer
NSW Police Force - Professional Standards Command
03.2011 - 11.2012
- Assist with the operation of the Professional Standards Command reception and switchboard, attending to personal and telephone inquiries.
- Prepare files to go to the NSW Police archive storage facility and also the Government Records Repository.
- Assist in Complaint services with telephone enquiries from various commands across NSW relating to c@tsi related issues, including access.
General Administrative Support Officer
NSW Police Force
08.2008 - 11.2010
- Provide general administrative support to other administrative staff and officers as required.
- Trained to use the TRIM system which assists the LAC Administration in receiving, sorting and distributing mail.
- Able to prepare complex and confidential correspondence; Knowledge and understanding of internal investigations; Monitor & analyse complaint files; Coordinate police good work matters and entering details on SAP.
- Assist with archiving & destruction scheduling of administrative documents, including notebooks & duty books and ensuring secure storage of records.
- Attend to counter enquires and provide appropriate services, including people reporting on bail, complete COPS entries such as entering events for lost property & CAD
messages/jobs on the system for Police to attend. - Perform receptionist duties (telephone/switchboard) and attend to telephone and other enquires at the front counter.
- Knowledge of NSW Police Force computerised information systems including C@TSi, TRIM, SAP and COPS.
Education
Diploma of Counselling - Counselling
Upskilled Education
Sydney, NSW2025
Certificate - First Aid
Wave Learning
Sydney02.2024
Certificate II in Hospitality Operations -
East Sydney TAFE College
Camden, NSW01.1996
Certificate in Hospitality Operations - Hospitality
Wivenhoe Vocational College
Camden, NSW11.1995
HSC -
Mount Carmel Catholic High School
Varroville, NSW11.1995
Skills
- MS Office programs
- Executive Support
- Attention to Detail
- Meeting organisation and minute taking
- Personable and Approachable
- Conflict resolution techniques
- Strong administration support with deadline adherence
- Strong Communication Skills (Internal / External Clients)
- High level of Data entry proficiency & confidentiality
Accomplishments
Whilst with the NSW Police Professional Standards Command, I worked on various projects of a 'highly confidential' nature. Projects included: NSW Ombudsman's review into Listening devices and the Royal Commission into Institutional Responses to Child Sexual Abuse.
Referees
- Nichola Andel - Team Manager, Personal Injury. Allianz Australia. Phone: 0431 509 516
- Helen Ledford - Executive Officer, NSW Police. Phone: 0414 992 979
Timeline
Claims Service Officer
Allianz
07.2021 - Current
Clean Force Property Services
Wise Employment
02.2021 - 07.2021
Customer Service & Administration
Opal Buidling Services
05.2020 - 01.2021
Customer Banking Consultant
ANZ Banking Group
04.2019 - 01.2020
Executive Officer
NSW Police Force - Campsie LAC
05.2015 - 04.2019
Administrative Support Officer
NSW Police Force - Professional Standards Command
09.2013 - 08.2014
Executive Officer (secondment)
NSW Police Force - St Marys LAC
11.2012 - 08.2013
Administrative Support Officer
NSW Police Force - Professional Standards Command
03.2011 - 11.2012
General Administrative Support Officer
NSW Police Force
08.2008 - 11.2010
Diploma of Counselling - Counselling
Upskilled Education
Certificate - First Aid
Wave Learning
Certificate II in Hospitality Operations -
East Sydney TAFE College
Certificate in Hospitality Operations - Hospitality
Wivenhoe Vocational College
HSC -
Mount Carmel Catholic High School
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