Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
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Laura Maier

Ashmore,Queensland

Summary

My name is Laura, 23 years old and from Germany.

I'm a positive, happy and supportive person with over 7 years of hospitality experience. I'm Enthusiastic and driven candidate with proven experience in cafe and restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue.

Overview

8
8
years of professional experience

Work History

FOH Manager

Parlour Coffee
01.2023 - Current
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.

Restaurant Manager

Fantastico
06.2017 - 11.2022
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • interviewed, selected, trained and supervised staff.
  • Led and directed team members on effective methods, operations and procedures.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Prepared for and executed new menu implementations.
  • Managed 8-person team of cooks and back of house staff for high-end Italian restaurant.
  • Identified team weak points and implemented corrective actions to resolve concerns.

Waitress Supervisor

Basilico Sud
09.2020 - 04.2021
  • Trained staff members on use of POS system.
  • Greeted new customers, discussed specials and took drink orders.
  • Collaborated with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Waitress

Klosterheide
03.2015 - 02.2017
  • Bussed and reset tables to keep dining room and work areas clean.
  • Greeted new customers, discussed specials and took drink orders.
  • Made the drinks, like beer and cocktails

Education

No Degree - Business Management

University Bielefeld
Bielefeld, Germany
10.2022

Skills

  • Coaching and Training
  • Staff Supervision
  • POS Systems Operations
  • Hiring Procedures
  • Inventory Control Processes
  • Maintaining Clean Work Areas
  • Quality Control
  • Billing and Payment Processing

Hobbies

Muay Thai Training 

going for a  walk with the dogs 

tennis 

piano 

Languages

German
Native or Bilingual

Timeline

FOH Manager

Parlour Coffee
01.2023 - Current

Waitress Supervisor

Basilico Sud
09.2020 - 04.2021

Restaurant Manager

Fantastico
06.2017 - 11.2022

Waitress

Klosterheide
03.2015 - 02.2017

No Degree - Business Management

University Bielefeld

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Laura Maier