LAURA MATTHEWS

• Assisted in complex surgical procedures, showcasing strong dexterity and knowledge of dental anatomy.
• Ensured optimal patient safety through vigilant monitoring during surgeries and timely assistance to the surgeon.
• Upheld strict compliance with infection control protocols, ensuring a clean and safe environment for patients and staff alike.
• Liaising with hospitals to organise theatre lists for oral surgeons
• Liaising with referring clinics
• Actioning incoming and out going emails

• Confirmed appointments, communicated with clients, and updated client records.
• Managed multiple tasks and met time-sensitive deadlines.
• Organised, maintained and updated information in computer databases.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Experience with GENTU software
• Maintained current and accurate medical records for patients.
• Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
• Liaising with hospitals to organise theatre lists for Oral Surgeons, Neuro Surgeons and General Surgeons.
• Assisted in complex surgical procedures, showcasing strong dexterity and knowledge of dental anatomy.
• Maintained detailed records regarding treatment plans, progress notes, and consent forms to ensure continuity of care across visits.
• Ensured optimal patient safety through vigilant monitoring during surgeries and timely assistance to the surgeon.
• Upheld strict compliance with infection control protocols, ensuring a clean and safe environment for patients and staff alike.
• Improved surgical efficiency with timely sterilisation and organisation of dental instruments.

• Followed practice procedures and protocols to maintain patient confidentiality.
• Managing paper correspondence and phone calls.
• Maintained accurate medical and dental records by documenting important patient data in D4W.
• Operated equipment and machinery in accordance with manufacturer recommendations to maintain good working order.
• Entering patient or appointment information into the company database.
• Maintained adequate stock of dental materials and instruments to deliver high-quality patient care.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Welcoming patients and making them feel comfortable.
• Proactively respond to email inquiries within 24 hours of receipt
• Create, update, and coordinate appointments to ensure accurate data recorded in patient management system.
• Taking phone calls, booking patients, taking payments through HICAPS, card and cash.

• Sterilisation of equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
• Laid out dental instruments and equipment before procedures.
• Educated patients on treatment procedures and post-procedure home care.
• Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
• Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
• Updated patient records with new data and treatment information.
• End of day closing of reception ( Banking )

• I started at Swansea Family Dental in early November 2019, but due to the company not being able to stay afloat throughout the Covid outbreak, new owners bought the practise and changed it to Lakeside Dental Studio
• I continued working as a Dental Assistant under the new management in June 2020
• Preparing for all Procedures
• Suctioning of saliva and water from patients mouth during treatment
• Thinking ahead and passing of instruments to the Dentists
• Keeping the surgery clean, and implementing infection control procedures before and after all patients
• Knowledge with Dental 4 Windows
• Typed patient data into computer system while following privacy laws and maintaining high level of accuracy
• Packing and sterilisation of instruments
• Checking stock levels and dates
• Strong training on reception
• Confident with answering phone calls, processing payment's
• Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.

• Due to the Covid 19 lockdown I was stood down as dental surgeries stopped operating, so I was offered a temporary contract at Randstad
• Throughout the short time I worked within this company on the recruiting hotline I learnt an abundant of new and useful skills.
• Responding of emails
• Documented all inquiry activities in the appropriate reporting system
• Handled in coming calls and provided superior customer service
• Converting of documents and uploading to candidates files
• Placing Candidates in the correct pool, according to there qualifications
• Maintained a talent database for immediate and future needs
• Performed more in-depth reference checks as needed
• Recommended candidates based on experience, merit, and character.

• Preparing for all procedures: instruments and materials
• Suctioning of saliva and water from patients mouth during treatments
• Passing of instruments to the dentist
• Keeping the surgery clean, and implementing infection control procedures before all patients
• Knowledge with Dental 4 Windows
• Charting and recording of patient information
• Packing and sterilisation of instruments
• Knowledge within reception: answering phone calls, processing payments and taking bookings
• Checking stock levels and dates
• Received and seated patients in a pleasant, courteous, and helpful manner
• Effectively prioritized tasks
• Worked well independently and as part of a team
• One Saturday a month I assisted the Dentist and also took care of the front desk and sterilsation.

• Maintaining a fast pace along the production line to ensure we reach our daily goals
• Sustaining high communication with co workers to ensure we have quality control for the product we are producing
• Serving Customers and taking payments
• Running of meals and clearing tables
• Counting till at the end of the day.

Completed My Certificate 3 with New Leaf Dentists as a trainee.

• D4W software training
• Checking stock levels and dates
• Keeping the surgery clean, and implementing infection control procedures before and after all patients
• Knowledge with Dental 4 Windows
• Typed patient data into computer system while following privacy laws and maintaining high level of accuracy
• Packing and sterilisation of instruments

• Took orders and handled payments
• Serving of food and drinks
• Interacting with customers
• Cleaning and dish washing
• Preparing smoothies and juices according to customer specifications
• Preparation of food.

• Took orders and handled payments
• Continuously keeping stock to an appropriate level
• Cleaning of dishes and juice bar equipment
• Handling of money
• Interacting with customers.

• Customer Service
• Restocking shelves
• Cleaning duties
• Handling of money
• Bringing trolleys in