Summary
Overview
Work History
Skills
Timeline
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Laura McCully

Officer,Vic

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

School Cleaner

Menzies International
05.2022 - Current
  • Enhanced school cleanliness by performing thorough daily cleaning of classrooms, restrooms, and common areas.
  • Received consistent positive feedback from teachers for maintaining clean classroom environments conducive to learning.
  • Assisted in creating safe spaces for students with allergies by regularly dusting and vacuuming all areas.
  • Prevented accidents by keeping hallways clear of debris, wet floors properly marked, and identifying potential hazards.
  • Improved overall school appearance by diligently attending to spills, stains, and other incidents as they occurred.
  • Maintained inventory of cleaning supplies and equipment, ensuring availability when needed.
  • Contributed to a positive school image with well-maintained indoor and outdoor areas.
  • Adapted quickly to unexpected changes in schedules or duties while maintaining high standards for cleanliness.
  • Ensured timely completion of tasks by effectively coordinating with other members of maintenance team.
  • Communicated proactively with school administrators regarding maintenance needs or concerns that required attention.
  • Streamlined cleaning process by implementing efficient scheduling and task prioritization methods.
  • Collaborated closely with other custodial staff members to divide tasks efficiently, resulting in improved workflow.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Supervised supplies in inventory and submitted reorder requests.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Maintained optimal supply levels to meet daily and special cleaning needs.

Bank Assistant

Commonwealth Bank Of Australia, CBA
04.2008 - 12.2012
  • Enhanced customer satisfaction by efficiently addressing and resolving banking inquiries.
  • Connected customers to experts for assistance with specialized financial needs.
  • Contributed to the successful launch of innovative banking products designed to meet diverse customer needs.
  • Managed banking relationships and assisted clients by presenting ideal products and services.
  • Utilized strong communication skills to explain complex financial concepts to clients in an accessible manner.
  • Engaged customers through informative conversations about potential opportunities for financial growth offered by the bank's services.
  • Informed existing customers about bank's products and services and worked to resolve issues.
  • Assisted with account openings, closings, and maintenance tasks while adhering to strict confidentiality guidelines.
  • Collaborated with colleagues to achieve branch sales targets, fostering a team-oriented environment.
  • Prepared and maintained loan records and associated documents.
  • Actively participated in staff training programs, continuously improving product knowledge and skills relevant to the role.
  • Managed cash handling procedures with accuracy, reducing discrepancies in end-of-day balancing reports.
  • Promoted cross-selling initiatives by identifying opportunities and recommending suitable products or services based on client needs.
  • Prevented fraudulent activities through diligent monitoring of transactions and prompt reporting of suspicious activities or patterns.
  • Facilitated smooth processing of foreign currency exchange and transfer by meticulously following established procedures.
  • Provided exceptional service to customers through timely responses and personalized solutions.
  • Conducted loan closings and disbursed funds.
  • Adhered to policies, procedures and regulatory banking requirements.
  • Delivered high-quality support during audits by maintaining accurate records and providing necessary information promptly.
  • Completed e-learning and maintained up-to-date banking knowledge.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Processed applications for new accounts.
  • Wrote and distributed customer correspondence.

Banking Teller

Commonwealth Bank Of Australia
07.2006 - 12.2008
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Reduced wait times for customers through effective queue management strategies.
  • Collaborated with colleagues to maintain optimal productivity during peak periods, ensuring timely resolution of customer needs.
  • Provided exceptional customer service, resulting in increased client retention rates and positive feedback from customers.
  • Resolved complex customer issues while adhering to regulatory guidelines, minimizing potential liability for the institution.
  • Contributed to branch growth by identifying cross-selling opportunities and promoting bank products and services.
  • Managed daily cash drawer balancing tasks, maintaining an accurate record of all transactions processed throughout the day.
  • Promoted a positive banking environment by consistently delivering friendly, professional service.
  • Supported the achievement of branch sales targets through active participation in promotional campaigns.
  • Exceeded performance expectations as evidenced by consistently meeting or surpassing individual sales goals.
  • Identified potential fraudulent activities and reported them to appropriate parties for further investigation, safeguarding customers financial assets.
  • Assisted in the training of new tellers, ensuring a smooth transition into their roles.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Educated customers on use of banking website and mobile apps.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Executed wire transfers, stop payments and account transfers.
  • Processed wide variety of retail banking transactions for personal and commercial customers.

Retail Store Manager

Supré
01.2001 - 01.2004
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
  • Created employee schedules to align coverage with forecasted demands.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Managed store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.


Skills

  • Thorough cleaning
  • Proper Sanitization
  • Professionalism and Courtesy
  • Money Handling
  • Customer relationship development
  • Patience and Empathy
  • Transaction Processing
  • Listening and Comprehension
  • Sales and Cross-Selling
  • Strong multi-tasking
  • Retail Operations
  • Problem-Solving
  • Highly motivated
  • Friendly and outgoing
  • Coaching and Mentoring
  • Visual Merchandising
  • Scheduling knowledge
  • Store Opening and Closing
  • Detail Oriented
  • Staff Management
  • Hiring and Training
  • Upselling and Cross Selling

Timeline

School Cleaner

Menzies International
05.2022 - Current

Bank Assistant

Commonwealth Bank Of Australia, CBA
04.2008 - 12.2012

Banking Teller

Commonwealth Bank Of Australia
07.2006 - 12.2008

Retail Store Manager

Supré
01.2001 - 01.2004

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Laura McCully