Laura McDonald

• Implemented Person-Centred care in the organisation, catering to the needs of each individual, helping them achieve their desired goals and enhance their quality of life.
• Ensured that the organisation met regulatory standards and best practices. This involves conducting regular audits and implementing quality improvement initiatives.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

• Demonstrated flexibility by adapting to various roles within the retail environment as needed.
• Used in-store system to locate inventory and place special orders for customers.
• Used POS system to process sales, returns, online orders, and gift card activations.

Waitress | Lemongrass Fusion

• Welcoming guests as they arrive and guiding them to their tables.
• Providing menus to customers and informing them about daily specials or recommendations.
• Delivering orders to the table promptly and checking in with customers to ensure satisfaction.
• Keeping tables, dining areas, and utensils clean and organized throughout the service.