Laura Millan
Sydney,NSW
Summary
Experienced in effectively handling customer interactions and promptly resolving issues. Leverages strong communication skills and empathy to build lasting customer relationships. Reputation built on a strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable nature, consistently strives to provide exceptional customer service and exceed expectations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Gear for Life
03.2024 - Current
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring a seamless shopping experience for customers
- Maintain in-depth product knowledge to effectively assist customers with outdoor lifestyle products
- Coordinate logistics, including invoicing, shipping, and tracking orders to ensure timely and accurate deliveries
- Support the General Manager with administrative tasks such as scheduling, documentation, and task coordination
- Collaborate with internal teams to manage customer feedback, process orders, and improve service efficiency
- Build strong relationships with customers by offering personalized solutions, enhancing satisfaction and loyalty
Sales Executive
Nomadas Experience
10.2022 - 04.2023
- Fostered strong working relationships with faculty, administrative staff, and colleagues to achieve sales goals
- Conducted virtual meetings and video calls to engage prospective students, providing educational counseling and career planning
- Delivered engaging sales presentations and product demonstrations to promote offerings and generate leads
- Proactively reached out to potential candidates and followed up on leads to maintain a high level of engagement
Communications Assistant
Emprender Paz Corporation
10.2020 - 04.2022
- Conducted research to identify potential business allies and peacebuilding initiatives for the corporation
- Organized and monitored active projects and supported the preparation of an annual peacebuilding award
- Coordinated events, ensuring smooth execution and engaging stakeholders
- Provided administrative and operational support to the team
Host & Waitress
Huerta Bar
03.2019 - 01.2020
- Delivered excellent customer service, assisting guests and ensuring a positive dining experience
- Addressed customer queries and complaints efficiently, ensuring high customer satisfaction
- Managed payment processing, including cash, credit cards, and vouchers
- Organized special events and maintained cleanliness and organization of the venue
Education
English Course GE - Cambridge (FCE)
Greenwich English College
10-2023
Diploma - Governance, Political Management, and Public Administration
Rosario University
06-2020
Bachelor’s Degree - International Relations
Rosario University
12-2018
Skills
- Leadership & Management
- Customer Relationship Management
- Exceptional communication
- Administrative Support
- Microsoft Office
- Strategic Planning & Market Analysis
Languages
Spanish
English
Timeline
Customer Service Representative
Gear for Life
03.2024 - Current
Sales Executive
Nomadas Experience
10.2022 - 04.2023
Communications Assistant
Emprender Paz Corporation
10.2020 - 04.2022
Host & Waitress
Huerta Bar
03.2019 - 01.2020
English Course GE - Cambridge (FCE)
Greenwich English College
Diploma - Governance, Political Management, and Public Administration
Rosario University
Bachelor’s Degree - International Relations
Rosario University
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