Laura Morcillo
Cairns,Australia
Summary
Hard working and friendly professional with great people skills, communication abilities and customer service background. Assists servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Dedicated to following health and safety guidelines and creating personalized customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Event Staff
Hoban Recruitment
01.2024 - 03.2024
- Helped organize and manage successful events with attendance of over 80K people.
- Provided vital assistance to VIPs, ensuring their needs were met throughout duration of events.
- Enhanced venue safety by conducting thorough checks and monitoring entry points.
- Greeted guests enthusiastically and delivered fast, fun, friendly and focused service while taking orders and serving drinks.
FOH / All Rounder
Cook & Baker
12.2023 - 03.2024
- Enhanced customer satisfaction by providing efficient and friendly service in fast-paced coffee shop / bakery environment.
- Ensured smooth flow of service during busy periods by effectively managing orders and seating arrangements.
- Collaborated with team members to optimize workflow efficiency, resulting in reduced wait times for customers.
Research Intern - Food For Health
University of Limerick
06.2023 - 08.2023
- Enhanced research efficiency by streamlining data collection and analysis processes.
- Utilized statistical software for accurate data analysis, ensuring reliable results and conclusions.
- Collaborated with team members for successful completion of research projects on time and within budget.
Café Assistant / All Rounder
Mondo
01.2023 - 06.2023
- Enhanced customer satisfaction by providing timely and accurate order processing.
- Boosted cafe efficiency through diligent cleaning and restocking of supplies during peak hours.
- Occasionally assisting head barista by preparing espresso shots during busy times
- Streamlined order processing through accurate cash handling and efficient use of point-of-sale system.
Foh/Assistant Receptionist
Granada Sailing
01.2021 - 01.2023
- Effectively managed front desk operations, ensuring professional and welcoming environment for all visitors.
- Assisted with appointment scheduling for clients, improving overall office organization and time management.
- Enhanced customer satisfaction by efficiently managing incoming clients, delivering safety instructions and directing them to boat.
University Campus Guide
University of Limerick
09.2021 - 10.2022
- Enhanced student experience by greeting, directing and guided tours of up to 10 students, to over 2000 new incoming first- and second-year students to UL campus.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Personal Trainer/Front Desk Receptionist
Ozone Health & Fitness
01.2022 - 09.2022
- Improved client fitness levels by developing personalized workout plans and monitoring progress of over 30 PT clients.
- Enhanced gym member satisfaction by providing one-on-one and small group training sessions of up to 6 clients.
- Increased client retention through consistent communication, motivation, and support.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering positive work environment.
Education
BSc. of Science in Sport and Exercise Sciences - Physical Education And Sport Sciences
University of Limerick
Limerick, Ireland08.2023
High School Diploma -
Santo Tomás De Villanueva
Granada, Spain2016
Skills
- RSA
- Food and beverage experience
- Cash Register Operation
- Coffee knowledge
- Espresso pulling
- Basic Milk Texturing & Latte Art
- Attention to detail
- Guest Relations
- Customer service
- Teamwork
- Reception and Admin
- Marketing and sales
- Communication skills
- Interpersonal skills
Certification
- Barista & Coffee Art, Coffee School by CHT, 11/2023
- Responsible Service of Alcohol (RSA), Liquor & Gaming NSW, 11/2023
- Level 1 Assisting Judo Coach, Sport Ireland & IJA, 11/2022
- CPR / AED and First Aid Certificate, Resus First Aid Ireland, 09/2022
- Introduction to Children First Certificate, TUSLA, 09/2021
- Judo Assisting Judge, F.A.N.J.Y.D.A., 12/2017
- Judo Technical Official, F.A.N.J.Y.D.A., 12/2016
- Black Belt, 1st Dan Judo Certificate, R.F.E.J.Y.D.A., 07/2015
Personal Information
Date of Birth: 04/25/98
Timeline
Event Staff
Hoban Recruitment
01.2024 - 03.2024
FOH / All Rounder
Cook & Baker
12.2023 - 03.2024
Research Intern - Food For Health
University of Limerick
06.2023 - 08.2023
Café Assistant / All Rounder
Mondo
01.2023 - 06.2023
Personal Trainer/Front Desk Receptionist
Ozone Health & Fitness
01.2022 - 09.2022
University Campus Guide
University of Limerick
09.2021 - 10.2022
Foh/Assistant Receptionist
Granada Sailing
01.2021 - 01.2023
BSc. of Science in Sport and Exercise Sciences - Physical Education And Sport Sciences
University of Limerick
High School Diploma -
Santo Tomás De Villanueva
Similar Profiles
Selena CaseySelena Casey
Participant Support Officer (PSO) at Hoban Recruitment AgencyParticipant Support Officer (PSO) at Hoban Recruitment Agency
Robyn GrechRobyn Grech
School Crossing Supervisor at Hoban RecruitmentSchool Crossing Supervisor at Hoban Recruitment
Mayur KalpeMayur Kalpe
Pick Packer at HOBAN RecruitmentPick Packer at HOBAN Recruitment
Megan PeggMegan Pegg
Temp - Classified Document Scanner at Hoban RecruitmentTemp - Classified Document Scanner at Hoban Recruitment
MICHAEL SEE KEEMICHAEL SEE KEE
Cleaning at University Of Auckland, Faculty Of Education And Social WorkCleaning at University Of Auckland, Faculty Of Education And Social Work