Laura Nicholson
71 Clarinda Street Parkes,NSW
Summary
Proven leader in customer service, adept at managing teams and operations with a track record . Excelled in cash handling and communication, enhancing customer satisfaction and efficiency. Demonstrates strong work ethic and problem-solving skills, ensuring seamless service delivery and operational excellence.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Smokemart & Giftbox
Parkes , NSW
02.2025 - Current
- Assist and support store manager
- Customer Service
- Cash handling
- Visual Merchandising
- Store Administration
- Training and coaching new team members
- Effectively delegating and managing the team
- Leadership and guidance to the team
- maintain clean working environment and aesthetically pleasing store front
- Ordering stock
Customer Service Supervisor
Forbes Bernardis
Forbes
03.2023 - 01.2025
- Customer Service.
- Answering phone calls.
- Cash handling.
- Using POS to sell merchandise.
- Stock take of cigarettes.
- Till counting at the end of the day.
- Stock rotation.
- General cleaning.
- Delegating jobs for juniors.
- Working out rosters.
Customer Service Representative
Parkes Aquatic Centre
Parkes, NSW
12.2022 - 05.2023
- Customer Service
- Answering phone calls.
- Money handling.
- Closing kiosk.
- Preparing food.
- Cooking food.
- Using POS to sell merchandise.
- Stock take/rotation of confectionery.
- General cleaning.
- Booking swimming lessons.
Education
Some College (No Degree) - Provide First Aid
Online
Parkes, NSW01-2023
Some College (No Degree) - Responsible Service of Alcohol
Online
Parkes, NSW01-2019
Certificate 2 & 3 Retail
Parkes Tafe
Parkes, NSW01-2011
Skills
- Time management skills
- Cash handling
- Teamwork
- Work independently
- Computer skills
- Communication skills
- Strong work ethic
- Problem-solving skills
- Prioritization abilities
- Able to follow instructions
Custom
- C Class License
- Covid Vaccinated
Custom
Reference:
Jack Nadin
0480 737 317
Janine Edwards
0400 032 353
Timeline
Assistant Manager
Smokemart & Giftbox
02.2025 - Current
Customer Service Supervisor
Forbes Bernardis
03.2023 - 01.2025
Customer Service Representative
Parkes Aquatic Centre
12.2022 - 05.2023
Some College (No Degree) - Provide First Aid
Online
Some College (No Degree) - Responsible Service of Alcohol
Online
Certificate 2 & 3 Retail
Parkes Tafe