Summary
Overview
Work History
Education
Skills
Timeline
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Laura Nicksteit

Melbourne,VIC

Summary

Dedicated hospitality professional transitioning into an office environment with a wealth of experience in customer service, team leadership, and operational management. Known for adaptability, strong communication skills, and a passion for exceeding customer expectations. Seeking a transition to an office environment where I can leverage my customer service expertise, organizational abilities, and collaborative mindset to contribute to team success and drive business growth.

Overview

5
5
years of professional experience

Work History

Barista

Commodity Cafe
05.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

FOH Supervisor

Neon Tiger
12.2022 - 03.2023
  • Monitored financial transactions closely to prevent discrepancies in cash handling procedures during shifts.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive costumer satisfaction scores.
  • Maintained clean and attractive product displays to entice costumer purchases.
  • Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
  • Displayed calm and friendly demeanour when addressing and resolving costumer issues and complaints.


Waitress

Hofbraeuhaus
01.2019 - 12.2022
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Bussed and reset 40 tables per shift, working efficiently to keep dining room and work areas clean.

Bartender

Secret Garden
11.2020 - 05.2021
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Waited on up to 100 customers at bar and at 20-table bar area.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Kept bar presentable and well-stocked to meet customer needs.

Education

Dual Diploma - Business And Marketing

Academia Institute
Melbourne, VIC
04.2022

Skills

  • Teamwork
  • Verbal Communication
  • Time Management
  • Customer Service
  • Attention to Detail
  • Adaptability and Flexibility

Timeline

Barista

Commodity Cafe
05.2023 - Current

FOH Supervisor

Neon Tiger
12.2022 - 03.2023

Bartender

Secret Garden
11.2020 - 05.2021

Waitress

Hofbraeuhaus
01.2019 - 12.2022

Dual Diploma - Business And Marketing

Academia Institute

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Laura Nicksteit