Laura Nyuzo
BRISBANE
Summary
Results-driven Territory Business Manager with proven abilities in relationship building, inventory management, and ensuring compliance. Committed to enhancing customer satisfaction and driving sales growth.
Overview
19
19
years of professional experience
Work History
Territory Business Manager
Ampol
BRISBANE
2026.03 - Current
- Managed inventory levels to ensure product availability for customers.
- Built relationships with key decision makers in target accounts, driving increased market share.
- Ensured compliance with all applicable laws and regulations pertaining to sales operations.
- Participated in regular meetings with senior leadership team to review progress against goals.
- Resolved customer complaints in a timely manner while striving for customer satisfaction.
- Executed territory plans and optimized resource allocation to consistently meet and exceed sales targets.
- Provided ongoing training and mentorship to team members on effective selling techniques.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Store Manager
Ampol
BRISBANE
2019.03 - Current
- Streamlined daily operations, improving store performance and efficiency.
- Implemented inventory control systems to maintain optimal stock levels.
- Analyzed sales data to identify trends and adjust operational strategies accordingly.
- Supervised staff training programs, enhancing customer service skills.
- Resolved customer complaints, maintaining high satisfaction standards.
- Organized staff schedules aligning with business needs for coverage.
- Promoted safety protocols ensuring a secure working environment.
- Coordinated maintenance schedules for pumps, vehicles, and equipment efficiency.
Team Member
Ampol
BRISBANE
2007.03 - Current
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Operated point-of-sale systems, ensuring accurate and efficient transaction processing.
- Collaborated with team members to ensure efficient service and meet daily goals.
- Resolved customer complaints with empathy, leading to increased customer satisfaction and loyalty.
- Trained new team members, using approved materials to establish consistent service standards across the team.
- Maintained cleanliness and organization of store displays to promote an inviting environment.
- Managed inventory levels and restocked shelves to meet customer demand without excess.
- Monitored expiration dates on food items to guarantee freshness and safety.
Skills
- Territory planning
- Sales forecasting
- Customer relationship management
- Market analysis
- Inventory management
- Compliance strategies
Timeline
Territory Business Manager
Ampol
2026.03 - Current
Store Manager
Ampol
2019.03 - Current
Team Member
Ampol
2007.03 - Current