LAURA Offenhauser

• Coordinated team schedules and meetings to ensure efficient communication.
• Managed office supplies, ensuring availability for staff needs and activities.
• Assisted in preparing reports and presentations for team projects and client meetings.
• Assist clients and colleagues with a diverse range of queries.
• Draft correspondence for senior staff of the firm, forwarded to clients, and the Australian Taxation Office.
• Ensure and maintain the integrity of all online document management systems and services.
• Observe and attend to technological equipment in the office. Implement remote solutions to ensure daily efficiencies where necessary.
• Monitor legislative and compliance (industry-specific) updates, and provide high-level summaries for colleagues.
• Schedule and coordinate client meetings; oversee team workflow, and team meetings. Provide basic technical assistance during client presentations.
• Assist in streamlining company procedure documents to ensure productivity targets are met, and daily operations remain efficient.
• Queensland marketing events: collate relevant merchandise, promotional materials and prizes. Coordinate their timely arrival in locations across Queensland.
• Workplace Health and Safety Officer: attend to the quarterly and annual requirements of this role to ensure a safe environment for all staff.

Key Achievements:

• Adapting skills acquired in a smaller, family-style office to a larger organization.
• Promote a collaborative, high-performance and cohesive team culture; work effectively within that larger team.
• Coordinate workflows across Brisbane, Newcastle and Sydney offices, ensuring effective collaboration and alignment across dispersed teams.
• Research, apply and leverage insights from DiSC profile dimensions to strengthen workplace relationships, enhance team communication, and drive development initiatives. This resulted in stronger collaboration, increased engagement, and improved overall team productivity.

• Managed scheduling and calendar for the owner, ensuring timely appointments.
• Coordinated travel arrangements, including flights, accommodations, and itineraries.
• Conducted research on industry trends to assist in decision-making processes.
• Organized and maintained digital and physical filing systems for easy access and retrieval of documents.
• Facilitated smooth internal and external communication, acting as the first point of contact for the executive.
• Handled confidential information with discretion while maintaining data integrity.
• Provided administrative support such as preparing letters, memos, faxes.
• Handled incoming and outgoing mail, email, and faxes.
• Drafted agendas and created presentations for meetings with Owner.
• Coordinated events, conferences, seminars and workshops as requested by the Owner.
• Checked personal and professional activities to remind employer of priority tasks and deadlines.
• Maintained clerical correspondence via email and phone.

Key Achievements:

• Built and maintained strong relationships with clients and colleagues, fostering trust and collaboration in a small, client-focused firm.
• Managed multiple long-term projects concurrently, ensuring timely updates and smooth workflow across tasks.
• Gained hands-on experience in industry-specific research and compliance, while developing essential administrative skills for the financial services sector.

• Create, develop and tailor teaching procedure documents and lesson plans for students from ages five through sixteen.
• Proactively monitor and identify areas of improvement for all teaching procedures.
• Provide extensive support to Mandarin-speaking colleagues to ensure correct and effective implementation of teaching procedures, and procedural documents.
• Work effectively in a small-sized team to deliver tailored learning plans to every student. Monitor students’ progress and provide regular updates to managerial staff and parents.
• Prepare lesson plans according to approved syllabi. Prepare students for various examinations, including the United States' standardized SAT.
• Create short educational videos and other digital content each week for online circulation to parents and various promotional sources.
• Monitor and maintain the integrity of the school library, including regularly ordering new books. Work within a team to frequently update the library layout.
• Assist children with locating books and coordinate group activities for all students and staff.

Key Achievements:

• Developed strong student and colleague relationships, driving engagement and effective learning outcomes.
• Designed individualized lesson plans that inspired participation and fostered a love of English.
• Facilitated and enhanced student retention through proactive parent communication and tailored learning strategies for diverse abilities.
• Adapted teaching strategies to diverse student abilities while maintaining a safe and supportive classroom environment.

• Student recruitment for one-on-one tutoring lessons to address and improve English language skills (ages five through thirteen).
• Effectively manage students and assess their progress through regular evaluations and feedback.
• Teaching reading, writing, grammar, phonics and pronunciation; facilitating interactive classroom activities to enhance language skills.
• Implementing technology tools to support language learning initiatives.
• Collaborating with colleagues to improve curriculum and teaching strategies.

Key Achievements:

• Developing relationships with students despite limited Mandarin proficiency, fostering engagement and trust.
• Developing foundational knowledge of ESL teaching principles and conducting introductory research to support lesson planning.

• Provided private tutoring for students in grades K-12 on a variety of subjects, including history, fine art, music and English.
• Provided individualized tutoring sessions for each student to identify their specific learning needs, developed tailored lesson plans based on students goals and abilities.
• Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
• Encouraged critical thinking skills through the use of questioning techniques during tutoring sessions.
• Prepare students for examinations, assist with and review assignments.

Key Achievements:

• Developed foundational teaching skills and understanding of core educational principles, laying the groundwork for subsequent ESL and educational roles.