Laura O'Leary
Forresters Beach
Summary
Experienced and accomplished professional with a strong background in retail operations, including extensive tenure at Bunnings. Demonstrating exceptional expertise in product knowledge, account management, and customer service, offering valuable insights to clients. Proven ability in managing diverse tasks, from inventory management to team training, showcases a collaborative and results-driven nature as a team player. Adept at fostering a culture of service excellence and building strong client relationships. Skilled in executing specialized tasks with precision, consistently delivering outstanding customer experiences to drive business growth. Effectiveness in managing special orders and sourcing products for clients is evident through seamless coordination with external providers and suppliers. Proficient in negotiation and logistics, ensuring timely deliveries and client satisfaction. Committed to continuous learning and personal growth, actively engaging in training programs and staying up-to-date with industry trends. Dependable and proactive, assuming additional responsibilities to contribute to store operations and overall organizational success. Passionate about achieving excellence in a Commercial specialist role at Bunnings, leveraging extensive experience and dedication to deliver optimal results for the organization and its valued clients.
Overview
20
20
years of professional experience
Work History
Trade Specialist
Bunnings Warehouse
09.2019 - Current
- Efficiently process orders, ensuring prompt and accurate delivery, optimising operational efficiency for smooth workflow
- Implemented effective processes to streamline operations and enhance productivity, contributing to improved team performance
- Mentored and developed the team, fostering a culture of growth and high performance, resulting in increased productivity and customer satisfaction
- Demonstrated problem-solving abilities, providing innovative solutions to builders when required, resolving issues promptly
- Successfully managed a diverse range of administrative tasks, supporting seamless operations and enabling efficient workflow
- Drove positive business outcomes by skillfully operating and implementing the in-store delivery service, ensuring customer satisfaction
- Cultivated trust with clients and customers, promptly addressing emails, phone calls and inquiries to deliver exceptional customer service, driving repeat business and referrals
- Boosted company profitability with diligent monitoring of market trends and identification of new business opportunities.
- Built a strong network of industry contacts and partnerships, fostering collaboration and exchange of best practices.
- Developed comprehensive training programs to enhance the skills of junior trade specialists, fostering professional growth.
- Analysed customer feedback to implement improvements in service offerings resulting in increased customer satisfaction rates over time.
CSO-Team Member
Bunnings Warehouse
10.2016 - 01.2019
- Successfully managed the quoting and order submission process, ensuring prompt and accurate order processing for timely delivery.
- Proficiently handled diverse administrative tasks essential to the role's smooth operation. Efficiently released jobs to the build schedule, maintaining smooth project coordination and execution.
- Implemented effective processes to enhance operational productivity and efficiency.
- Mentored and developed the team, cultivating a motivated and high performance work culture.
- Cultivated and maintained key professional relationships with key stakeholders, facilitating collaborative outcomes for essential requirements.
In the Home Team Member-Electrical/Homewares
Bunnings Warehouse
12.2011 - 09.2016
- Played an integral part of new store set up. Worked alongside Suppliers completing relays to stores bay layout guides.
- Demonstrated exceptional product knowledge, providing valuable advice on electrical & homeware products.
- Managed various inventory tasks, including stock ordering, rotation and conducting stock-takes
- Committed to continuous learning and professional development by completing regular product training.
- Exhibited efficiency in merchandising, displays and pricing throughout the entire store to enhance the shopping experience for customers.
Sales Assistant
Bunnings Warehouse
10.2004 - 02.2011
- Skilfully handled cash handling, including register reconciliation, cash counts and timely banking
- Processed transactions accurately while maintaining a high level of customer service.
- Provided exceptional customer service, ensuring repeat business through personalised shopping experiences.
- Managed efficient cash register operations.
Childcare Centre Director
Penrith City Council
01.2006 - 03.2011
- Oversaw compliance with state licensing regulations, maintaining up-to-date knowledge of requirements and addressing any areas needing improvement promptly.
- Developed comprehensive staff training programs, improving employee skills and increasing overall quality of care provided.
- Mentored new hires during onboarding process, facilitating smooth integration into the childcare centre team dynamics.
- Engaged with parents and families to build positive relationships for children to thrive.
- Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Collaborated on strategies to enhance student learning and behaviour alongside parents and teaching staff.
Education
Associate Diploma in Children's Services - Children's Services
ACADEMY VOCATIONAL EDUCATION
Parramatta, NSWSkills
- Retail Management
- Stock Management
- Inventory Management
- Stock Rotation
- Stock-take Processes
- Extensive Product Expertise
- Client Account Management
- Customer Support Expertise
- Team Leadership
- Management of Special Orders
- Pricing Strategy Development
- Operational Logistics
- Cash Handling
- Financial Accuracy
- Product Training
- Procedural Compliance
- Merchandising
- Display Management
- Client Relationship Building
- Collaborative Team Player
- Continuous Learning
- Client Satisfaction
- Technical Expertise
Accomplishments
.
Attributes
- Dependable and Reliable
- Collaborative Team Player
- Proactive Problem Solver
- Strong Work Ethic
- Detail-Oriented
- Excellent Communication Skills
- Customer-Focused
- Adaptable and Flexible
- Strong Organisational Skills
- Positive Attitude
- Results-Driven
- Quick Learner
- Responsible and Accountable
- Self-Motivated
- Customer Relationship Building
- Committed to Continuous Improvement
- Time Management Skills
- Client-Centric Approach
- Professional and Courteous
- Creative and Innovative
- Critical Thinking Abilities
- Strong Interpersonal Skills
- Eager to Take on New Challenges
- Enthusiastic and Energetic
Trainings And Professional Development
Product Training and Product Launches, Range Management, Manual Handling, Trade Practices ACT - Consumer Protection Provisions, Customer Service, Merchandising Standards, Working Capital/Profit Protection, Special Orders, Commercial Customer Order System, Selling Skills, Bunnings Expo/Product Training, Procurement/Stock Management, External Product Training, Key Cutting, Colour Workshop, OHS/Safety
Timeline
Trade Specialist
Bunnings Warehouse
09.2019 - Current
CSO-Team Member
Bunnings Warehouse
10.2016 - 01.2019
In the Home Team Member-Electrical/Homewares
Bunnings Warehouse
12.2011 - 09.2016
Childcare Centre Director
Penrith City Council
01.2006 - 03.2011
Sales Assistant
Bunnings Warehouse
10.2004 - 02.2011
Associate Diploma in Children's Services - Children's Services
ACADEMY VOCATIONAL EDUCATION
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