Laura Perkins
Hamilton Hill,WA
Summary
Proactive Club Manager proficient in sales, service and business operations. Enthusiastic about driving business growth, To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills. Ready to help team team achieve company goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Club Manager
Goodlife Health Clubs
08.2022 - Current
- Brought the club in to continuous growth since start employment.
- Recruited, hired, and trained to develop high-performing staff.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Managed and motivated employees to be productive and engaged in work.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Trained employees on general procedures, gym rules and duties.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Member Support Manager
Goodlife Health Clubs
05.2022 - 08.2022
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Hit Sales targets and KPIs
Sales Consultant
Goodlife Health Clubs
04.2022 - 05.2022
- Increased overall revenue sales through effective salesmanship and great negotiation skills.
- Improved sales by managing sales life cycle from lead generation through contract negotiations and closings.
- Provided sales and customer service assistance to walk-in traffic
- Hitting targets and KPIs
Assistant Cafe Manager
Costa Coffee
02.2012 - 01.2022
- Maximized quality assurance by completing frequent line checks.
- Motivated staff to perform at peak efficiency and quality..
- Kept cafe in full compliance with health code standards and achieved consistent scores 5*
- Supported the manager with training and development of the team
- Served customers quickly and efficiently and created strategies to prevent delays.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Kitchen Manager
Charlotte James Nursing Home
02.2011 - 02.2012
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Verified prepared food met standards for quality and quantity before serving to residents.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Chef
Spread Eagle Pub
01.2009 - 02.2011
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Coordinated employee schedules and developed staff teams to boost productivity.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
Catering Assistant
Brockworth Enterprise School
09.2008 - 01.2009
- Prepared hot meals, sandwiches, salads and other specialty items according to needs of the students and teachers
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Kept facility compliant with health codes, sanitation requirements and license regulations.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
DT Food Technician and Cleaning Supervisor
Brockworth Enterprise School
09.2007 - 01.2009
- Preparation and assembly of apparatus and components for demonstrations, class practical work, assessments and examinations.
- Provided support and assistance ti the classroom teacher during practical lessons.
- To assist and maintaining records of apparatus and materials, including inventories and records of breakages.
- Maintain a safe and clean working environment at all time.
Kennel Assistant
Henley Bank Kennels
01.1999 - 12.2002
- Administered care for animals and reported signs of illness, disease and injury.
- Answered telephones and performed administrative duties to assist receptionist during busy periods.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Washed, trimmed and brushed animals to maintain good grooming standards.
Education
Diploma - Animal Care
Hartpury College
England UK07.2006
GCSEs - Maths, English, Science, Sociology, German, Design
Bourneside School
Cheltenham UK07.2001
Skills
- Achieving targets and KPIs
- Motivational Leadership
- Operational Standards
- Performance Management
- Staff Training and development
- Sales Activities
- Customer Relationship Management
- Organizational Policies
- Brand Management
- Negotiation
- Communication
- Sales Strategies
- Lead Generation
- Sales and Marketing
Certification
GCSEs
Diploma in Animal Care
First Aid
CPR
Timeline
Club Manager
Goodlife Health Clubs
08.2022 - Current
Member Support Manager
Goodlife Health Clubs
05.2022 - 08.2022
Sales Consultant
Goodlife Health Clubs
04.2022 - 05.2022
Assistant Cafe Manager
Costa Coffee
02.2012 - 01.2022
Kitchen Manager
Charlotte James Nursing Home
02.2011 - 02.2012
Chef
Spread Eagle Pub
01.2009 - 02.2011
Catering Assistant
Brockworth Enterprise School
09.2008 - 01.2009
DT Food Technician and Cleaning Supervisor
Brockworth Enterprise School
09.2007 - 01.2009
Kennel Assistant
Henley Bank Kennels
01.1999 - 12.2002
Diploma - Animal Care
Hartpury College
GCSEs - Maths, English, Science, Sociology, German, Design
Bourneside School
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