Summary
Overview
Work History
Education
Skills
Certification
Availability
Professional References
Timeline
Generic
Laura Papov

Laura Papov

Melbourne,VIC

Summary

I'm a dedicated, adaptable and bubbly professional transitioning into the IT workface. Currently, I am at the tail end of completing my Certificate 4 in Cybersecurity, with a strong background in customer-facing roles. My experience in the fitness industry has equipped me with excellent communication skills, patience and a people-focused approach, all of which I now apply to troubleshooting and technical support. I'm eager to increase my skills, build a long-term, loyal career with a company that I can contribute to meaningfully.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Fitness Instructor

AerialFit Studios & The Pole Room
Narre Warren, VIC
05.2018 - Current
  • Taught a diverse range of pole fitness classes, accommodating all skill levels from complete beginners to advanced participants.
  • Developed and conducted specialized workshops outside of regular term times to meet the unique needs of students.
  • Trained and mentored new instructors, fostering a collaborative team environment and promoting best practices.
  • Demonstrated strong time management and lesson planning skills, with a focus on curriculum feedback and adjustment to meet students' needs.
  • Encouraged participants to reach their goals with positive reinforcement techniques.

Customer Service Representative and Internal Sales Support

Uniform Group
11.2023 - 07.2023
  • Over the phone and live chat customer service for inbound queries
  • Assisting the warehouse team in busy periods
  • Internal sales support for account managers including raising artwork requests, general admin and customer support with the schools directly.

Appointment Setter

LeadWise
05.2021 - 07.2023
  • Full time work from home setting appointments for solar specialists to attend via inbound leads
  • Meet and exceed KPIs
  • Train and develop new team members
  • Report to management regarding my performance and targets

Call Centre Manager

United Solar Energy
04.2020 - 05.2021
  • Setting appointments for solar specialists to attend via inbound leads
  • Fairly distribute leads amongst team members
  • Report to general manager regarding targets and team performance
  • Meet and exceed KPIs
  • Train and develop new team members

Education

Certificate IV - Cybersecurity

Holmesglen TAFE Institute
Chadstone, VIC
06.2025

Victorian Certificate - Education

Skills

  • Rapid system comprehension
  • Enjoys continuous learning
  • Training & Support
  • Network security
  • Client communication
  • Technical documentation
  • Team collaboration
  • Strong time management
  • Adaptability

Certification

  • Certificate IV Cybersecurity (Completion pending)
  • The Victorian Certificate of Education (VCE)
  • Current First Aid & CPR Certificate obtained with company 'CPR FIRST AID'

Availability

Mondays: Full availability

Tuesdays: 12am - 7am

Wednesdays: 12am - 5pm

Thursdays: Full availability

Fridays: 12am - 7am

Saturdays: 2pm - 12am

Sundays: Full availability 

Professional References

Jodi Hunt

Uniform Group | Customer Service Department Manager

Ph | 0410 615 433

Jessica-lee Nash

The Pole Room | Studio Owner

Ph | 0424 188 667

Timeline

Customer Service Representative and Internal Sales Support

Uniform Group
11.2023 - 07.2023

Appointment Setter

LeadWise
05.2021 - 07.2023

Call Centre Manager

United Solar Energy
04.2020 - 05.2021

Fitness Instructor

AerialFit Studios & The Pole Room
05.2018 - Current

Certificate IV - Cybersecurity

Holmesglen TAFE Institute

Victorian Certificate - Education

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Laura Papov