Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Laura Pascale

Merrylands,NSW

Summary

Currently in the final year of my Bachelor of Commerce, majoring in Marketing Management at Macquarie University. I am a dedicated and highly motivated student with a strong background in marketing and a growing interest in finance. I have achieved academic excellence and gained practical experience through my role as a Business Generalist Banker in the financial industry.

My previous work experience has enabled me to gain strong analytical and problem-solving skills. This has allowed me to have proven ability to work independently and collaboratively within team settings and in fast-paced work environments. I am currently seeking to leverage my skills and knowledge to pursue a position in a Graduate Program within the banking industry to launch a successful career in the field.

Overview

5
5
years of professional experience

Work History

Business Generalist Banker

Westpac Group
12.2022 - Current
  • Established quality customer experience while maintaining high KPIs via efficient call handling (30+ calls per day), capturing customer feedback, and delivering high net promoter scores.
  • Developed tailored solutions to validate the unexpressed needs of customers by identifying their personal or business concerns.
  • Ensured compliance with privacy and KYC regulations via adherence to stringent identification processes to dually assist customers and safeguard customer accounts.
  • Serviced business lending enquiries for Westpac's existing business lending portfolio.

Inventory Expert / Support G4 (Supervisor)

Bunnings Warehouse
10.2018 - 02.2022
  • Recorded stock information such as shortages and investigated discrepancies to keep records current and accurate.
  • Kept documentation and records accurate and up-to-date with the latest data to prevent errors in processing or delivery.
  • Developed materials to educate staff on proper inventory management techniques.
  • Trained 10 new employees while delegating daily tasks and responsibilities to over 30+ employees.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Bachelor of Commerce - Marketing Management

Macquarie University
Macquarie Park, NSW
11.2023

Skills

    Analytical Thinking

    Efficiency

    Team Work

    Problem Solving

    Time Management

    Attention to Detail

    Adaptability

    Emotional Intelligence

    Microsoft Office

Accomplishments

    Achieved 'Star of the Week' in Customer Care at Westpac on 19/06/2023

References

Head of Business Generalist & Specialist Teams at Westpac 

Name: Scott Nugent 

Number: 0434 313 474


Team Leader at Westpac 

Name: Daisy Deo

Number: 0434 966 636


Business Support Coordinator at Westpac 

Name: Adriana Zappulla

Number: 0401 241 998

Timeline

Business Generalist Banker

Westpac Group
12.2022 - Current

Inventory Expert / Support G4 (Supervisor)

Bunnings Warehouse
10.2018 - 02.2022

Bachelor of Commerce - Marketing Management

Macquarie University

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Laura Pascale