Laura Pearson
Tamworth,Australia
Summary
Industrious and forward-thinking Senior Executive Assistant with many years of experience in strategic planning, operational, and administrative requirements. Results-driven and hardworking with skill and resilience to achieve daily operational goals. Focused on maximising executive productivity by providing exceptional service and coordinating team activities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Executive Assistant to Director of Infrastructure & Chief Engineer
Gunnedah Shire Council
Gunnedah, NSW
01.2013 - 12.2022
- Provided comprehensive business support to Director of Infrastructure and Chief Engineer.
- Enhanced both internal and external customer satisfaction through service improvements.
- Compiled comprehensive emergency contact directories.
- Managed multiple calendars for DIS, CE and various business rooms.
- Drafting and formatting of council reports, documents and presentations
- Coordinated inbound and outbound communications, emails, and phone inquiries.
- Facilitated meeting arrangements across departments.
- Preparation and distribution of meeting minutes for Showground Committee of Management, Local Emergency Management Committee, Local Traffic Committee, and other working groups
- Assist in budget preparations, reconciliation of credit card statements and invoices
- Raising purchase orders in civica and providing supplier invoices for accounts
- Conference registrations, flight and accommodation bookings and itinerary preparation
- Handling customer complaints and sensitive staff matters with confidentiality and proficiency
- Reinforced organisational values consistently.
- Liaising with internal and external stakeholders including the offices of the state and federal members
Administration Assistant/ Event Co-Ordinator
Whitehaven Coal Mining Pty Ltd
Gunnedah, NSW
04.2009 - 01.2013
- Word processing, creating and maintaining spreadsheets, updating and distributing the corporate directory
- Compiled daily production data reports.
- Coordinating site inductions for new personnel.
- Entered daily production data into Pulse for Open Cut mines.
- Accurately recorded operator and fitter timesheets.
- Entering SMU hours and material movements into Excel spread sheet and Pulse
- Managed electronic and manual records of operator training documentation.
- Oversaw stock levels of office materials.
- Entered drill logs into Pro-Log system.
- Organising of corporate lunches and staff BBQ’s
- Organising travel arrangements, booking accommodation and venues for corporate events
- Managed logistics for the Whitehaven Coal Safety Days held in 2012.
Business Manager/ Sales Executive
Taylor Automotive Pty Ltd
Gunnedah, NSW
12.2006 - 03.2009
- High level of Customer service
- Selling of new & used vehicles, aftermarket options, accessories, finance, and insurance products
- Signing up customers using electronic records and legal sales contracts
- Maintaining databases and following up on all customer enquiries
- Ensuring that reconditioning of used vehicles was carried out and quality controlled
- Scheduling of new and used car deliveries
- 100% commitment to monthly targets and objectives
- Vehicle stock control involving internal and external car dealerships
- Responsible for all vehicle payments and finance applications
- Assisting the Dealer Principal in the overall running of the dealership
Branch Manager
Country Employment Services
Gunnedah, NSW
01.2004 - 10.2006
- Overseeing daily office operations.
- Assigned specific objectives to employees on a monthly basis.
- Tracked results while regularly consulting with the company's CEO.
- Elevated office standing to become a top-tier job network agency within the region.
- Received recognition for achieving a stellar 4.5-star rating in the national job network.
Trainee Business Administrator
Country Employment Services
Gunnedah, NSW
12.2003 - 12.2004
- Resolved customer inquiries efficiently.
- Crafted tailored resumes to highlight client skills.
- Telephone/Fax/Email procedures
- Organised and diarised appointments.
- Managed operation of fax, photocopier, and printer.
- Performed computer operations and typing accurately.
- Organised and maintained efficient file management systems.
Legal Assistant/ Receptionist
Long Howland Plaintiff Lawyers
Gunnedah, NSW
11.2002 - 08.2003
- Customer Inquiries
- Taking messages
- Drafting letters and documents
- Daily Office procedures
- Operating office equipment, fax, photocopiers and printers
- Date entry, computer operating and email
- Filing and organising files
- Prioritising workloads
Education
Statement of Attainment - Cert IV in Training and Assessment
ETC Training Solutions
01-2011
Certificate IV in Business (Frontline) Management -
Small Business Training Company
01-2006
Certificate III in Business Administration -
UNE Partnership
01-2004
Higher School Certificate -
Gunnedah High School
01-2002
Skills
- Strong Written Communication
- Effective Client Engagement
- Strategic Problem-Solving
- Supportive Demeanor
- Meticulous attention to detail
- Administrative support specialist
- Articulate and well-spoken
- Spreadsheet tracking
References
Referee contacts details will be supplied on request.
Certification
- NSW Drivers Licence - Exp 30 Jun 2029
Timeline
Executive Assistant to Director of Infrastructure & Chief Engineer
Gunnedah Shire Council
01.2013 - 12.2022
Administration Assistant/ Event Co-Ordinator
Whitehaven Coal Mining Pty Ltd
04.2009 - 01.2013
Business Manager/ Sales Executive
Taylor Automotive Pty Ltd
12.2006 - 03.2009
Branch Manager
Country Employment Services
01.2004 - 10.2006
Trainee Business Administrator
Country Employment Services
12.2003 - 12.2004
Legal Assistant/ Receptionist
Long Howland Plaintiff Lawyers
11.2002 - 08.2003
Statement of Attainment - Cert IV in Training and Assessment
ETC Training Solutions
Certificate IV in Business (Frontline) Management -
Small Business Training Company
Certificate III in Business Administration -
UNE Partnership
Higher School Certificate -
Gunnedah High School
Similar Profiles
Chennelle WinsorChennelle Winsor
Gunnedah Regional Saleyards at Gunnedah shire CouncilGunnedah Regional Saleyards at Gunnedah shire Council
Grace DavisGrace Davis
Administrative Assistant and Finance Officer at Woorabinda Aboriginal Shire CouncilAdministrative Assistant and Finance Officer at Woorabinda Aboriginal Shire Council
Matthew BerryMatthew Berry
Heavy Vehicle Float Operator, Plant Operator, at Bega Valley Shire CouncilHeavy Vehicle Float Operator, Plant Operator, at Bega Valley Shire Council
Jennifer FugeJennifer Fuge
Personal Sales Assistant at Dusk AustralasiaPersonal Sales Assistant at Dusk Australasia
Teegan HewsonTeegan Hewson
Case Worker at Centacare YOT ProgramCase Worker at Centacare YOT Program