Laura Pitt
Worrigee,NSW
Summary
Enthusiastic professional with extensive experience across various sectors, including office management, administration, accounts, call centers, and technical support. Proven ability to enhance customer satisfaction by effectively managing inquiries and resolving issues. Adaptable to diverse environments, consistently delivering exceptional service and support. Passionate about helping others and committed to achieving high standards in service delivery.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Executive Assistant to Director of Operations
Nestle
Rhodes, NSW
04.2022 - 12.2024
- Managed executive's calendar, inbox, and communications with strict adherence to schedule.
- Forecasted three-week calendar in advance, resolving conflicts proactively.
- Coordinated travel logistics for Director and nine direct reports, including flights and accommodations.
- Corresponded on behalf of Director with internal and external stakeholders to maintain effective communication.
- Oversaw catering and event management to ensure successful outcomes.
Quality Assurance Administrative Assistant
Manildra Milling Group
Bomaderry, NSW
02.2019 - 03.2022
- Developed and implemented high-volume database to centralize customer and product data.
- Introduced cloud-based document management systems, including SharePoint, for streamlined access.
- Cultivated relationships with major stakeholders to ensure effective collaboration.
- Assisted in quality assurance process development and implementation to enhance product standards.
- Issued surveys and gathered feedback to improve customer satisfaction through timely communication.
- Managed invoices and raised purchase orders using Procurify for efficient procurement.
- Obtained quotes for pre-purchases of labels, artworks, packaging, and signage.
- Facilitated distribution, collection, and scanning of all company documentation.
Quality Assurance Officer
Essence Group Pty Ltd [Role made redundant]
Nowra, NSW
03.2018 - 01.2019
- Conducted routine inspections, quality checks, sensory testing, and internal audits with precision.
- Identified deviations from quality standards and suggested corrective actions.
- Drafted and implemented quality assurance policies and procedures.
- Collaborated with production team to address workflow and production issues.
- Executed product releases and distributed essential quality documentation.
- Coordinated with external laboratories to verify test results for product release.
- Managed customer complaints database and resolved service-related issues.
- Communicated with external service providers to maintain current policies and procedures.
Assistant Call Center Manager
A H Beard [12 Month contract]
Padstow, NSW
02.2017 - 02.2018
- Resolved customer escalations through effective communication and problem-solving techniques.
- Implemented training manuals for remote troubleshooting of customer service issues.
- Trained team members on updated operational procedures and company services for improved performance.
- Provided remote technical support, ensuring prompt resolution of customer inquiries.
- Oversaw approvals for product replacements, store credits, upgrades, and refunds for warranty claims.
- Scheduled logistics for collections and deliveries based on customer availability and location.
- Collaborated with sales team to deliver comprehensive support for client needs.
- Processed customer orders from initiation to completion via EDI Portal.
Business Development Officer
Telstra Business Centre
Miranda, NSW
09.2014 - 12.2016
- Provided extensive product knowledge and ongoing training to all staff.
- Hired talented, trainable team members and drove new business strategies to grow revenues.
- Sold Phone Systems, Unified Communications Solutions and Voice Services "bundled" where possible.
- Won new business through cold calling, canvassing & networking.
- Delegated sales leads, inbound call traffic, walk-in enquiries, appointment setting and activation of services, and reviewed individual performance.
- Managed and resolved customer escalations in an empathetic and timely manner.
- Implemented team KPI's and sales targets.
- Built lasting rapport with associates, stakeholders and business professionals.
Education
Higher School Certificate -
Vincentia High School
Vincentia2009
Years 7-11 -
St John The Evangelist Catholic High School
Nowra2008
Skills
- Attention to detail
- Event planning
- Calendar management
- Workflow optimization
- Database management
- Microsoft Office proficiency
- Critical thinking and decision-making
Certification
- First Aid Certificate
- Mental Health First Aid Certificate
Accomplishments
- Winner of Apple Digital Innovation Awards 2024
Timeline
Executive Assistant to Director of Operations
Nestle
04.2022 - 12.2024
Quality Assurance Administrative Assistant
Manildra Milling Group
02.2019 - 03.2022
Quality Assurance Officer
Essence Group Pty Ltd [Role made redundant]
03.2018 - 01.2019
Assistant Call Center Manager
A H Beard [12 Month contract]
02.2017 - 02.2018
Business Development Officer
Telstra Business Centre
09.2014 - 12.2016
Higher School Certificate -
Vincentia High School
Years 7-11 -
St John The Evangelist Catholic High School
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