Jamile Miranda
Perth,WA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
24
24
years of professional experience
Work History
Cleaner
Total Auto Care
03.2021 - 01.2024
- Clean the interior of vehicles by vacuuming, dusting, and wiping down surfaces to remove dirt, dust, and debris.
- Wash the exterior of vehicles using soap, water, and specialised cleaning products to remove dirt, mud, and other contaminants.
- Used time management and efficient cleaning methods to meet deadlines.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Provided assistance to other staff members with cleaning of difficult areas.
Babysitter
Australian Families
01.2019 - 12.2019
- Supervise and care for children, ensuring their safety and well-being at all times.
- Engage children in age-appropriate activities, such as playtime, arts and crafts, and educational games.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
Administrative Assistant
Reason Accounting
12.2015 - 08.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Administrative Assistant
Interwave Independent Auditors
03.2010 - 12.2015
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Cashier
Store Renner
02.2005 - 11.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Gymnastics Teacher
Laplace
02.2000 - 11.2004
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Improved student performance through consistent evaluation and tailored training programs.
- Organized class and maintained office records for billing, accounts receivable, and student progress.
- Promoted teamwork and cooperation among students during group activities and events.
- Emphasized punctuality to students to always begin and end lesson on time.
- Led workshops for parents, providing them with valuable resources about proper support for their budding athletes.
Education
Diploma in Financial Management - Financial Management
Universidade Do Sul De Santa Catarina - UniSul
Sata Catarina - Brazil01.2014
Certificate IV in Banking - Banking
Academia Do Consurso
Rio De Janeiro - Brazil01.2009
Certificate IV in Customer Service - Customer Service
Academia Do Consurso
Rio De Janeiro - Brazil01.2004
Advanced Diploma in Business Administration - Business Administration
Universidade Do Sul De Santa Catarina - UniSul
Santa Catarina - Brazil01.2000
Skills
- Fast learner and Hard Work
- Self-Motivated
- Flexible
- Friendly
- Time Management
- Customer and client relations
- Reliability and punctuality
References
- References upon request.
Timeline
Cleaner
Total Auto Care
03.2021 - 01.2024
Babysitter
Australian Families
01.2019 - 12.2019
Administrative Assistant
Reason Accounting
12.2015 - 08.2017
Administrative Assistant
Interwave Independent Auditors
03.2010 - 12.2015
Cashier
Store Renner
02.2005 - 11.2009
Gymnastics Teacher
Laplace
02.2000 - 11.2004
Diploma in Financial Management - Financial Management
Universidade Do Sul De Santa Catarina - UniSul
Certificate IV in Banking - Banking
Academia Do Consurso
Certificate IV in Customer Service - Customer Service
Academia Do Consurso
Advanced Diploma in Business Administration - Business Administration
Universidade Do Sul De Santa Catarina - UniSul
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