Laura Ramos
Sydney
Summary
I am an efficient, detail oriented worker with 10+ years in customer service and retail experience. During this tenure, I have proven knowledge in merchandising, stock integrity, teamwork and general administrative duties. I am focused on challenging myself to take on added responsibilities to meet team goals, and hope to leverage my skills in a new environment.
Overview
11
11
years of professional experience
Work History
Merchandise and Operations Assistant
JB Hi-Fi Sydney Airports
07.2022 - Current
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Monitored inventory levels and ordered new supplies to prevent shortages.
- Facilitated work processes for weekly product promotions, company campaigns and special projects (e.g. store refit 2024)
- Assessed effectiveness of various product displays and store layouts regarding sales.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Supervision and training of junior staff.
Merchandise Coordinator
JB Hi-Fi Home
10.2013 - 07.2022
- Stock management; processing, invoicing, receiving, merchandising and loss prevention.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Trained new team members on company policies, procedures, and merchandising best practices.
- Initiated store layout changes based on consumer shopping patterns.
- Processed pallets of inbound stock daily with high accuracy, liaising with admin to process credit requests.
Education
Bachelor of Management - Events And Leisure
University of Technology (UTS)
Sydney, NSW04.2015
High School Diploma -
Marist Sisters College
Woolwich, NSW11.2012
Skills
- Attention to Detail
- Teamwork and Collaboration
- Visual Merchandising
- Operational Reporting
- Administrative Support
- Work Planning and Prioritization
- Project Coordination
- Logistical Planning
- Supply Restocking
- Data Processing
- Critical Thinking
Timeline
Merchandise and Operations Assistant
JB Hi-Fi Sydney Airports
07.2022 - Current
Merchandise Coordinator
JB Hi-Fi Home
10.2013 - 07.2022
Bachelor of Management - Events And Leisure
University of Technology (UTS)
High School Diploma -
Marist Sisters College
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