Laura Raydan
Summary
Dynamic customer service professional with extensive experience at JBHIFI Retail, excelling in problem-solving and customer service oversight. Recognized for enhancing guest satisfaction through effective issue resolution and maintaining a visually appealing retail environment. Proficient in retail merchandising and committed to delivering friendly, efficient service that fosters positive customer experiences.
Overview
16
16
years of professional experience
Work History
Customer Service
JBHIFI Retail
10.2009 - Current
- Provided exceptional customer service, addressing passenger concerns professionally and courteously.
- Provided exceptional customer service, addressing guest inquiries promptly and professionally.
- Provided exceptional customer service, resolving issues promptly and professionally.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Gained and maintained department product knowledge to facilitate customer service.
- Maintained a clean, organized, and visually appealing retail environment for an enjoyable shopping experience.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
Education
High School Diploma -
Lyndale Secondary College
Dandenong, VICSkills
- Friendly customer service
- Customer service oversight
- Payroll customer service
- Pharmacy customer service
- Retail display setup
- Retail store operations
- Retail merchandising expertise
- Cleaning and sanitizing
- Supply restocking
- Time management
- Problem-solving
- Multitasking
- Cash handling
Timeline
Customer Service
JBHIFI Retail
10.2009 - Current
High School Diploma -
Lyndale Secondary College
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