Laura Rodriguez
2 Princes St, St Kilda ,VIC
Summary
A self-motivated customer service-oriented individual who has experience resolving conflicts with customers. Dedicated to building strong relationship with customers. Increasing brand loyalty and delivery positive outcomes.
Overview
3
3
years of professional experience
Work History
Sales Professional
Inditex - Zara
03.2021 - Current
- Maintain organized, presentable merchandise to drive to continuous sale.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Implemented effective networking strategies and elevated new business opportunities.
Head Waitress
STOKE HOUSE- ST KILDA
01.2020 - 03.2021
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained staff members on use of POS system.
Education
Child Care
Australian Learning Group
Melbourne, VIC09.2022
Bachelor of Science - Clinical Psychology
Konrad Lorenz Fundación Universitaria
Bogota, Colombia08.2018
Skills
Communication
Organization
Multi tasking
Decision making
Time management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Sales Professional
Inditex - Zara
03.2021 - Current
Head Waitress
STOKE HOUSE- ST KILDA
01.2020 - 03.2021
Child Care
Australian Learning Group
Bachelor of Science - Clinical Psychology
Konrad Lorenz Fundación Universitaria
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