Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Laura Rodriguez

Brisbane,QLD

Summary

Motivated professional offering Psychology in Clinical. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Customer-oriented sales professional with 3 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.

Overview

8
8
years of professional experience

Work History

Sales Assistant

Zara INDITEX
Malbourne, Victoria
12.2022 - 01.2024
  • Greeted customers and provided assistance with product selection.
  • Assisted in creating displays to promote products.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Informed customers about current promotions and discounts.
  • Assisted customers with returns, exchanges and refunds.
  • Replenished merchandise on shelves as needed throughout the day.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Maintained cleanliness of the sales floor area at all times.
  • Accepted and completed cash, check and credit card payments.
  • Greeted customers to determine wants or needs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Prepared merchandise for purchase or rental.
  • Ticketed, arranged and displayed merchandise to promote sales.

Wait Staff Member

Stokehouse Pasta and bar
Melbourbe, Victoria
10.2022 - 03.2023
  • Greeted and welcomed customers, providing them with menus.
  • Ensured that all orders were taken correctly and in a timely manner.
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Prepared tables by setting up linens, silverware and glassware.
  • Took beverage orders from patrons and served drinks promptly.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Checked back with customers during meals to ensure satisfaction with food and service.
  • Answered questions about menu selections and made recommendations when requested.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Responded to ad hoc cleaning duties at end of shift.

Wait Staff Member

Doncaster Hotel ALH
Doncaster , VICTORIA
01.2022 - 10.2022
  • Greeted and welcomed customers, providing them with menus.
  • Ensured that all orders were taken correctly and in a timely manner.
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Prepared tables by setting up linens, silverware and glassware.
  • Took beverage orders from patrons and served drinks promptly.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Checked back with customers during meals to ensure satisfaction with food and service.
  • Answered questions about menu selections and made recommendations when requested.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
  • Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
  • Replenished condiments, utensils, napkins, straws as necessary throughout shift.
  • Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.

Picker Packer

Hardwicks
Melbourne, Victoria
06.2021 - 06.2022
  • Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
  • Verified accuracy of picked items by comparing them against pick list.
  • Maintained cleanliness of work area, equipment and supplies used in picking process.
  • Stocked shelves with incoming merchandise as needed.
  • Labeled packages accurately with destination addresses for shipping purposes.
  • Assembled boxes or other containers for packing goods prior to shipment.
  • Reported any damaged products to supervisor immediately upon discovery.
  • Loaded boxes onto conveyor belts for sorting into correct shipping destinations.
  • Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.
  • Weighed packages to ensure they met shipping weight requirements.
  • Processed returned items according to company policies and procedures.
  • Recommended disposal of obsolete stocks to write off unsellable items from inventory.

Psychologist

Universidad Santo Tomas
Bogota D.C, Cundinamarca
12.2017 - 08.2018
  • Provided individual and group therapy sessions to clients with mental health issues.
  • Assisted in the development of psychoeducational programs for children with learning disabilities.
  • Consulted with family members, teachers, physicians, psychiatrists, and other professionals regarding client progress.
  • Monitored client progress over time by tracking changes in behavior and symptoms.
  • Met with patients and provided diagnoses and consultations.
  • Built rapport and guided discussion with patients using therapeutic communication techniques.
  • Designed psychological or educational treatment procedures or programs.

Secretary

MelbourneSinvestigacióbourneUnidad de investigació criminal para la defensa
Bogota, Cundinamarca
01.2016 - 01.2017
  • Provided administrative support to the office manager and other staff members.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Assisted with special projects or tasks related to departmental functions upon request.
  • Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
  • Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
  • Managed calendar reminders for upcoming deadlines or events associated with the office.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.

Education

ENGLISH

DISCOVER ENGLISH
Melbourne, VIC
10-2019

Bachelor of Science - Psychology

UNIVERSIDAD KONRAD LORENZ
BOGOTA D.C
08-2018

Child Care

AUSTRALIAN LEARNING GROUP
Melbourne, VIC

Skills

  • Self Motivation
  • Product and Service Sales
  • Professionalism
  • Problem-solving aptitude
  • Networking abilities
  • Adaptable and Flexible
  • Goal Setting
  • Customer Service
  • Written Communication

Languages

Spanish
Native/ Bilingual
Italian
Limited

References

References available upon request.

Timeline

Sales Assistant

Zara INDITEX
12.2022 - 01.2024

Wait Staff Member

Stokehouse Pasta and bar
10.2022 - 03.2023

Wait Staff Member

Doncaster Hotel ALH
01.2022 - 10.2022

Picker Packer

Hardwicks
06.2021 - 06.2022

Psychologist

Universidad Santo Tomas
12.2017 - 08.2018

Secretary

MelbourneSinvestigacióbourneUnidad de investigació criminal para la defensa
01.2016 - 01.2017

ENGLISH

DISCOVER ENGLISH

Bachelor of Science - Psychology

UNIVERSIDAD KONRAD LORENZ

Child Care

AUSTRALIAN LEARNING GROUP

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