Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laura Sampson

St Kilda,VIC

Summary

Experienced and customer-focused hospitality professional with a strong background in bartending and team supervision. Delivering exceptional guest service in fast-paced environments, managing bar operations, and training staff to uphold high service standards. Skilled in inventory management, mixology, and conflict resolution, with a hands-on leadership style that motivates teams and enhances the guest experience. Adept at maintaining compliance with health and safety regulations while fostering a welcoming and efficient workplace.

Overview

1
1
Certification

Work History

Supervisor

The Rochester Hotel
Melbourne, VIC
  • Provided ongoing training to address staff needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Recommended individuals for hiring and evaluated staff performance.
  • Delegated daily tasks to team members to optimise group productivity.
  • Maintained daily inventory to facilitate successful material distribution.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.

Bartender

Public House
Richmond, VIC
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Maintained inventory of bar products, including alcohol, soft drinks and supplies.

Bar Staff Member

Chei Wen & Fly Lie
Ivanhoe, Kew, VIC
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Mixed drinks, poured beers and made basic cocktails.
  • Hired before COVID lockdown. Worked casual shifts between March - October during eased restrictions.

Waitress

East Ivy
Ivanhoe East, VIC
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.

Cashier

McDonalds
Balwyn, VIC
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Operated cash register, collected payments and provided accurate change.

Education

High School Diploma -

Preshil Margaret Lyttle Memorial School

Bachelor of Arts - Business Management & Psychological Studies

Swinburne University of Technology
Melbourne

Certificate IV - Work Health and Safety

Holmsglen

Skills

  • Business operations understanding
  • Conflict resolution
  • Flexible schedule
  • Organisational skills
  • Use of various POS systems
  • Xero Accounting Software
  • Food safety
  • Employee training
  • Cash handling
  • Team leadership
  • Customer service

Certification

  • Licensed Victorian RSA - 2020
  • Licensed First Aid - 2023
  • National Crime Police Check - Issued 11/2020
  • Construction Induction White Card
  • Microsoft Excel course – Swinburne University
  • Scissor & Boom lift License

Timeline

Supervisor

The Rochester Hotel

Bartender

Public House

Bar Staff Member

Chei Wen & Fly Lie

Waitress

East Ivy

Cashier

McDonalds

High School Diploma -

Preshil Margaret Lyttle Memorial School

Bachelor of Arts - Business Management & Psychological Studies

Swinburne University of Technology

Certificate IV - Work Health and Safety

Holmsglen

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Laura Sampson