Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Laura Sandmeier

Collingwood

Summary

Offering a passion for excellence and continuous growth combined with proven leadership skills, organizational expertise and adabtability to excel in dynamic roles. Motivated to contribute those skills to create impactful, collaborative, and inclusive environments that drive team and business success. Committed to bringing dedication to a new company, ensuring meaningful contributions to its goals and developing further meaningful skills.

Overview

10
10
years of professional experience

Work History

Sales Coordinator

IKEA
07.2024 - Current
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently.
  • Collaborate with upper management to implement continuous improvements and exceed team goals.
  • Support sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
  • Foster an inclusive team culture focused on saes success, continuous learning and collaboration.
  • Drive projects such as rebuilts, product launches and scheduling improvements to meet evolving customer needs and ensure profitability - in line with global guidelines.

Front of House Employee

Hofbräuhaus Melbourne
05.2024 - Current
  • Delivering an exceptional customer experience by embodying German Hospitality.
  • Handling high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Educating customer on German cuisine and culture to create a joyful atmosphere and foster loyalty.
  • Training new team members and strengthening team morale during high-demands periods.

Front of House Supervisor

TheTerrace
05.2024 - 07.2024
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Managed reservations, table assignments, and seating plans to maximize restaurant capacity and minimize wait times for guests.
  • Performed cash handling activities and secured nightly bank deposits.

Sales Teamleader

IKEA
11.2021 - 12.2023
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Optimized staff scheduling, balancing workload and operational needs to maximize efficiency.
  • Increased sales by implementing effective merchandising strategies and optimized store layouts to help lead into the new omnichannel shopping reality.
  • Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
  • Rebuilt 2 departments, implemented new sales roles and oversaw the change process to gain 100% customer satisfaction.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

People & Culture Administrator

IKEA Head Office Germany
09.2019 - 10.2021
  • Coordinated HR matters for 500 Headcounts in 3 legal entities including the full co-worker cycle, recruitment process, first day, maternity leave, retirement, celebrations, employee benefits and payroll.
  • Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
  • Implemented a time keeping programm considering all legal aspects and works council requirements including a sustainable learning solution.
  • Administrated a complete organizational transformation to implement the global Blueprint into the german IKEA Headoffice.

Restaurant Manager

Neubornstuben
07.2017 - 06.2019
  • Co-Owner
  • Operated restaurant with 100 indoor and outdoor seats
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Ensured compliance with local health department regulations.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.

Receptionist and Catering Coordinator

Hengeler Müller Lawyers
09.2014 - 08.2016
  • Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
  • Assisted international and national callers with questions and promptly directed incoming calls to correct offices.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.

Education

Bachelor of Science - Business Psychology And Business Economics

Fachhochschule Für Ökonomie Und Mangagement
Frankfurt Am Main, Germany
11.2020

Dual Apprenticeship - Hospitality Specialist

Hans-Mandl Berufsschule
Wien, Austria
08.2013

Skills

  • Customer driven
  • Strong enthusiasm
  • Analytical thinking
  • Fast learning
  • Goal-oriented mindset
  • Issue resolution
  • Process improvement
  • Team collaboration
  • Value driven
  • People-Person

Languages

German
Native or Bilingual
English
Full Professional
Italian
Elementary
French
Elementary

Timeline

Sales Coordinator

IKEA
07.2024 - Current

Front of House Employee

Hofbräuhaus Melbourne
05.2024 - Current

Front of House Supervisor

TheTerrace
05.2024 - 07.2024

Sales Teamleader

IKEA
11.2021 - 12.2023

People & Culture Administrator

IKEA Head Office Germany
09.2019 - 10.2021

Restaurant Manager

Neubornstuben
07.2017 - 06.2019

Receptionist and Catering Coordinator

Hengeler Müller Lawyers
09.2014 - 08.2016

Bachelor of Science - Business Psychology And Business Economics

Fachhochschule Für Ökonomie Und Mangagement

Dual Apprenticeship - Hospitality Specialist

Hans-Mandl Berufsschule

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