Laura Schlegel
CRAIGIEBURN,VIC
Summary
Dynamic Beauty Spa Therapist with extensive experience, excelling in service excellence, and client satisfaction. Proven ability in cash handling and appointment booking, coupled with strong interpersonal skills. Committed to creating memorable spa experiences while maintaining high standards of organization and teamwork. Passionate about enhancing beauty and wellness through comprehensive skincare routines. Known for productive and efficient task completion with a focus on client satisfaction. Skilled in facial treatments, skin analysis, and product recommendation to address diverse skin concerns. Excel in communication, empathy, and time management to provide exceptional customer service and foster lasting relationships.
Overview
15
15
years of professional experience
Work History
Beauty Spa Therapist
Retreat Day Spa
Heathcote Junction
03.2021 - Current
- Customer Service - Reception
- P.O.S cash handling, vouchers and rebooking clients
- Fresha Software and Square financial system
- Relaxation Massage
- Body indulgence treatments
- Facials with Esmi mineral skincare & Skinstitute products
- Manicures & Spa Pedicures including gel polish
- Housekeeping – Linen duties
- Clean, organise and maintain spa work areas at all times
Driving Partner
Uber
03.2016 - 06.2019
- Provide clean detailed vehicle
- Customer Service – Greet riders with friendly and courteous manners
- Offer riders choice of preferred route, music, fresh mints and water.
- Assist sick riders with diligence
Volunteer
Films for Change
12.2018 - 03.2019
- Customer Service
- Clean food service [Plant food only]
- Set up and dismantle seating
- Eco Store: Set up and display sustainable products
- Eco Store: Retail sales and transactions
Beauty Spa Therapist
Endota Spa
Kew, Eltham & Camberwell
02.2016 - 06.2016
- Customer Service – Meet and greet spa guest
- Endota Treatments – Sensory Journey, Billabong Footbath, Facials, Body Treatments, Scalp Massage
- Prescribe products & retail Sales
- Organise and maintain spa work areas at all times
- Endota Training
Spa Beauty Therapist
Spa Dreamtime
St. Kilda Sea Baths
10.2014 - 02.2015
- Spa Body Rituals
- Body Massage
- Thalgo Facials
- Manicures & Pedicures including Shellac
- St. Tropez Spray Tan
- Organise and maintain spa work areas
- Reception: P.O.S, Answering calls, Bookings, Shortcuts Software
- End of day takings: Summary, Settlements
- Open, organise spa and close spa
- General housekeeping
Beauty Therapist
East Ivanhoe Skin and Body Therapy
East Ivanhoe
06.2013 - 11.2013
- Intra-Ceuticals Oxygen Facials
- Microdermabrasion
- Skin Ceuticles Facials
- Manicure
- Pedicure
- Artistic colour gloss
- Shellac gel polish
- Hair removal
- Lash & brow tinting
- Body massage
- Retail product sales
- Body wrap treatments
- Spray tanning
- End of day reporting – Settlements
- Transactions
Beauty Therapist – 2IC
Jenny’s Healthy Beauty
07.2012 - 05.2013
- Organic Spa facials
- Open and close salon
- Manicure
- Greet and rebook clients
- Pedicure
- End of day takings
- Shellac gel polish
- Transactions
- Body massage
- Hair removal
- St. Tropez Spray tanning
- Body slimming treatments
Beauty Spa Therapist
Advanced Natural
11.2011 - 07.2012
- Facials
- Body massage
- Hair removal
- Customer service
- Cash handling including P.O.S
- Retail product sales, up selling and recommendations
Beauty Spa Therapist
Head to Toe
11.2010 - 10.2011
- Facials
- Body massage
- Hair removal
- Body wrap treatments
- Eyelash & brow tinting
- Manicure and pedicure
- Ultra Cuticles Skincare - Microdermabrasion with sonophoresis
- General housekeeping
Education
Social Media Marketing
Edgar University
03-2020
Certificate III - Retail
Alffie Training
01-2019
Certificate - Electrolysis & Diathermy [PHR]
Victoria University
Melbourne, VIC01.2013
Certificate - Brazilian Waxing
Academy Studio
Camberwell01.2012
Diploma - Beauty Therapy
Australian College of Hair Design & Beauty
Melbourne, VIC01.2011
Certificate - Hair Removal by Waxing
Headmasters
Melbourne, VIC01.2007
Certificate - Nail Technology
Victoria University
Melbourne, VIC01.2002
Certificate II - Retail
Victoria University
Melbourne, VIC01.1999
Certificate - Horticulture
Landcare & Environment Program
Craigieburn, VIC06-1995
Skills
- Service excellence
- Spa management
- Software proficiency
- Presentation skills
- Dependability and timeliness
- Teamwork and leadership
- Effective time management
- Strong interpersonal abilities
- Organizational effectiveness
- Reception duties and call management
- Appointment booking
- Email response management
- Cash handling skills
- Product knowledge acquisition
- Sales enhancement
References
- Shar Borg, Owner, Retreat Day Spa, 0407 544 859
- Cass Quinn, Owner, Endota Spa, 0413 863 681
Personal Skills And Abilities
- Honest
- Customer service
- Dedicated and driven
- Professional Presentation
- Reliable and punctual
- Ability to work in a team and lead by example
- Excellent time management
- Strong interpersonal, communication and organisational skills
- Reception skills; taking calls, booking appointments, responding to emails, cash handling Inc. eft
- Use and gain personal knowledge of products and services to build sales
Professional Development
- 03/01/20, Certificate III in Retail, Alffie Training
- 01/01/13, Certificate – Electrolysis & Diathermy [PHR], Victoria University
- 01/01/12, Certificate – Brazilian Waxing, Academy Studio, Camberwell
- 01/01/11, Diploma – Beauty Therapy, Australian College of Hair Design & Beauty
- 01/01/07, Certificate – Hair Removal by Waxing, Headmasters
- 01/01/02, Certificate – Nail Technology, Victoria University
- 01/01/99, Certificate II in Retail, Victoria University
- 01/01/95, Certificate in Horticulture, Landcare & environment Program Via Leap Action Group and Kangan Batman Tafe
Affiliations
- Exploring Nature
- Collecting rare crystals and creating wall hangings
Accomplishments
- Best & Fairest Runner-up, Netball
References
References available upon request.
Timeline
Beauty Spa Therapist
Retreat Day Spa
03.2021 - Current
Volunteer
Films for Change
12.2018 - 03.2019
Driving Partner
Uber
03.2016 - 06.2019
Beauty Spa Therapist
Endota Spa
02.2016 - 06.2016
Spa Beauty Therapist
Spa Dreamtime
10.2014 - 02.2015
Beauty Therapist
East Ivanhoe Skin and Body Therapy
06.2013 - 11.2013
Beauty Therapist – 2IC
Jenny’s Healthy Beauty
07.2012 - 05.2013
Beauty Spa Therapist
Advanced Natural
11.2011 - 07.2012
Beauty Spa Therapist
Head to Toe
11.2010 - 10.2011
Social Media Marketing
Edgar University
Certificate III - Retail
Alffie Training
Certificate - Electrolysis & Diathermy [PHR]
Victoria University
Certificate - Brazilian Waxing
Academy Studio
Diploma - Beauty Therapy
Australian College of Hair Design & Beauty
Certificate - Hair Removal by Waxing
Headmasters
Certificate - Nail Technology
Victoria University
Certificate II - Retail
Victoria University
Certificate - Horticulture
Landcare & Environment Program
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