Laura Schubert
Berwick,Victoria
Summary
An experienced professional with 25 years of diverse experience in customer service. With a career encompassing roles in retail, receptionist positions, and beauty therapy. With exceptional interpersonal skills, and consistently providing outstanding service to customers, ensuring their needs are met with efficiency and warmth. An extensive background in various customer-facing roles and equipped with the ability to handle a wide range of situations with professionalism and poise.
Overview
27
27
years of professional experience
Work History
Assistant Store Manager
Katies
01.2021 - 05.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
Retail Sales Assistant
Katies
01.2019 - 01.2021
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
Retail Sales Assistant
Crossroads
03.2016 - 01.2019
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
Store Manager
Cocolatte
03.2015 - 01.2016
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point-of-sale opening and closing procedures.
- Trained new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Store Manager
Tightrope
11.2013 - 03.2015
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point-of-sale opening and closing procedures.
- Trained new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Retail Sales Assistant
Tightrope
05.2009 - 11.2013
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
Retail Sales Assistant
The Natural Source
05.2006 - 03.2009
- Maintained a clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Opened and closed store independently
- Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
- Processed shipments efficiently upon arrival to ensure timely stocking of new merchandise on the floor.
Christmas Casual Retail Assistant
Target
10.2007 - 01.2008
- Processed transactions accurately and efficiently.
- Balanced multiple responsibilities, including cashier duties, floor assistance, and fitting room support as needed during peak periods.
- Contributed to a safe shopping environment by adhering to company policies and procedures.
- Greeted, welcomed and offered immediate assistance to store customers.
Members and Guest Officer
YMCA Cardinia Life, Pakenham
06.2006 - 12.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and provided information regarding work-related inquiries.
- Resolved customer problems and complaints.
- Handled cash transactions
- Demonstrated strong multitasking abilities while managing numerous tasks.
- Cultivated positive relationships with clients
Receptionist
Loose Ends Hair Salon
01.2002 - 12.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly
- Kept reception area clean and neat to give visitors a positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks
Beauty Therapist
Ayesha (Beauty Salon)
06.1997 - 02.1999
- Performed a variety of beauty treatments, including facials, manicures, nail extensions, eyelash/eyebrow tinting, and waxing, for clients.
- Kept work areas, tools, and equipment clean and properly sanitized.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Processed payments.
Education
NVQ (In Beauty Therapy, Level 2) - Beauty Therapy
Mid Kent College
Rochester United Kingdom06.1996
General Certificate of Secondary Education -
Oldborough Manor, High School
Maidstone United Kingdom06.1990
Skills
- Beauty Therapies
- Management Skills
- Reliability
- Reception
- Problem Solving
- Retail Sales
- Neat Personal Presentation
- Willingness to Learn
- Self Motivation
- Communication Skills
- Team Work
- POS Systems
- Fashion
- Customer Service
Languages
English
Native or Bilingual
Timeline
Assistant Store Manager
Katies
01.2021 - 05.2024
Retail Sales Assistant
Katies
01.2019 - 01.2021
Retail Sales Assistant
Crossroads
03.2016 - 01.2019
Store Manager
Cocolatte
03.2015 - 01.2016
Store Manager
Tightrope
11.2013 - 03.2015
Retail Sales Assistant
Tightrope
05.2009 - 11.2013
Christmas Casual Retail Assistant
Target
10.2007 - 01.2008
Members and Guest Officer
YMCA Cardinia Life, Pakenham
06.2006 - 12.2006
Retail Sales Assistant
The Natural Source
05.2006 - 03.2009
Receptionist
Loose Ends Hair Salon
01.2002 - 12.2003
Beauty Therapist
Ayesha (Beauty Salon)
06.1997 - 02.1999
NVQ (In Beauty Therapy, Level 2) - Beauty Therapy
Mid Kent College
General Certificate of Secondary Education -
Oldborough Manor, High School
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