Summary
Overview
Work History
Education
Skills
Timeline
Generic

LAURA SCORSE

Ferntree Gully,VIC

Summary

After 8 years of advising and leading teams within service operations, I’m ready for my next challenge. The aftercare side of the automotive industry has always been a strong interest of mine, and I’m now looking for a role where I can take full ownership—applying my hands-on knowledge from the service department while stepping into a new area of the dealership. I’m eager to bring my experience in streamlining processes, supporting high-performing teams, and delivering outstanding customer service into a role that allows me to grow, contribute, and learn from a different side of the business.

Overview

5
5
years of professional experience

Work History

Automotive Service Advisor

Mercedes Benz Berwick
01.2025 - Current
  • Created and maintained detailed database to develop promotional sales.
  • Maintained high customer satisfaction standards, communicating with customers from all platforms and ensuring Highest level of service.
  • Offered friendly and efficient service to customers, handling challenging customers
  • KPI Orientated regarding CSI, Labour Per RO and Upsell count.

Acting Service Manager

Autoleague - Lilydale Kia and GMSV
08.2023 - 12.2024
  • Overseeing daily operations and managing administrative tasks to ensure smooth department functions.
  • Led and collaborated with teams to streamline processes, improving efficiency and meeting organizational goals.
  • Managed reporting tasks, including performance tracking and inventory, ensuring accurate and timely data for decision-making.
  • Trained and mentored staff, fostering a positive work environment and boosting team collaboration and productivity.
  • Coordinated complex tasks, including vehicle buybacks, working directly with customers and manufacturers to ensure successful resolutions.
  • Facilitated meetings by coordinating agendas, assigning action items, and ensuring timely follow-up to track progress and ensure accountability.
  • Negotiated pricing with suppliers and maintained strong relationships to ensure favourable terms and continuous service excellence.
  • Managed employee onboarding, and handled disciplinary actions, including issuing warnings and terminations as necessary.

Automotive Service Advisor

Ringwood BMW
01.2023 - 07.2023
  • Facilitated training and onboarding for new staff, ensuring seamless integration and high operational standards.
  • Supported team efficiency by managing schedules and appointments, ensuring optimal workflow during staff absences.
  • Performed administrative duties such as customer greeting, appointment scheduling, and order management to uphold service excellence.

Customer Specialist / Service Advisor

Jowett Motor Group - South Yarra and Waverley BMW
09.2020 - 12.2022
  • Gained proficiency in inbound/outbound communication, liaising with service team members and handling bookings.
  • Developed strong customer service skills at JMG by handling complex tasks and building client relationships.
  • Consistently increased labour and parts sales per RO while effectively multitasking, managing 14-18 customers and carryover tasks daily.

Education

Completion of Leading Teams Leadership Program -

Leading Teams
Melbourne, VIC
01.2024

Skills

  • Ability to work autonomously and with in a team
  • Process orientated
  • Multitasker with the ability to prioritize tasks
  • KPI Focused
  • Customer focused, will go the extra mile to ensure customer needs are met

Timeline

Automotive Service Advisor

Mercedes Benz Berwick
01.2025 - Current

Acting Service Manager

Autoleague - Lilydale Kia and GMSV
08.2023 - 12.2024

Automotive Service Advisor

Ringwood BMW
01.2023 - 07.2023

Customer Specialist / Service Advisor

Jowett Motor Group - South Yarra and Waverley BMW
09.2020 - 12.2022

Completion of Leading Teams Leadership Program -

Leading Teams

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LAURA SCORSE