Laura Sinisterra Morales
Penshurst,NSW
Summary
Dynamic Community Support Worker at Sunnyfield Disability Services, skilled in empathy and problem-solving skills to empower clients. Successfully enhanced client independence through tailored support and organized activities, fostering positive social interactions. Proven leadership in mentoring staff and implementing best practices, ensuring high-quality care and improved client satisfaction. Committed to ongoing professional development and collaboration, ensuring optimal care and positive outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Community Support Worker
Sunnyfield Disability Services
Bexley, NSW
03.2020 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
- Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
Nurse International Office
Medical Centre Imbanaco
Colombia
01.2017 - 06.2019
- Address and respond to concerns from international clients (insurers, brokers, government entities, patients) and oversee the services provided to international patients.
- Review and respond to international patient care requests.
- Reserve beds for international patients referred by international insurers.
- Assign appointments to international patients in response to insurer’s requests.
- Draft medical reports for international insurers
- Follow-up on patients’ return home.
- Provide support and follow-up on patients who arrive through the International Office.
- Prepare quotations for procedures or medical treatments requested by international clients.
Nurse
Medical Centre Comfandi
Colombia
10.2016 - 01.2017
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
Nurse Manager
Sigma Clinic
Colombia
07.2016 - 10.2016
- Coordinated and supervised all healthcare services delivered.
- Implemented strategies across all departments to ensure superior patient outcomes.
- Supported department through diverse committee engagements.
- Developed and sustained collaborative relationships both inside the hospital and with outside contacts for ongoing enhancement of services.
- Evaluated personnel performance to enhance growth.
- Coordinate training for new staff in policies, care standards, operational procedures, and safety protocols.
Intensive Care Nurse
Valle Del Lili Clinic
Colombia
11.2006 - 09.2015
- Supervise tasks undertaken by auxiliary staff in healthcare services provision.
- Engaged in ongoing professional development to stay updated on advancements in medicines, care and technologies.
- Provided nursing care and offered education to patients.
- Planned and developed healthcare strategies based on priority needs to monitor patient progress.
- Conducted renal replacement therapy using Genius systems for critical care patients.
- Maintained respectful treatment environment that honored patients' and families' cultural and religious traditions and preferences.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for critically ill patients.
- Administered medications and treatments according to established protocols, ensuring patient safety and optimal results.
Blood Bank Nurse
Valle Del Lili Clinic
Colombia
01.2006 - 11.2006
- Participate in outdoor activities to collect blood donations, conducting the interview, taking vital signs, receiving the hemoglobin and marking the blood bags.
- Promote of blood donations and performed plateletpheresis and transfusion audits.
- Promoted healthy habits and blood donation.
- Coordinate and supervise the functions assigned to auxiliary personnel and enforced the functions, rules and procedures of the Blood Bank to ensure the optimal quality of the blood and the blood products.
- Perform plateletpheresis procedures, collected stem cells with Amikus equipment and plasmapheresis with CS3000 equipment.
Education
Diploma Community Services - Family And Community Services
New Cambridge College Sydney
Sydney, NSW02.2025
Certificate 4 Disability - Disability Studies
Lead College
Sydney, NSW07.2022
Diploma Of Leadership And Management - Educational Leadership And Management
Australian Pacific College
Sydney, NSW04.2021
English For Health Professionals - English
Sydney College of English
Sydney02.2020
Postgraduate - Nursing
Pontificia Javeriana University
Health Administration 01.2015
Bachelor Of Nursing - Nursing
University of Valle
Colombia10.2005
Skills
- Empathy and Compassion
- Problem-Solving
- Conflict Resolution
- Teamwork and Collaboration
- Patience and Resilience
- Time Management and Organization
- Cultural Competency
- Leadership
- Adaptability
- Organizational Skills
Certification
• First Aid certificate
• Medication Administration
• Drivers Licence NSW
• Current NDIS Workers Check (WWCC and Police Check)
Manual Handling
Sunnyfield's Complaint Handling Course training.
Recognising & Responding to Abuse, Assault, Neglect & Exploitation training.
Timeline
Community Support Worker
Sunnyfield Disability Services
03.2020 - Current
Nurse International Office
Medical Centre Imbanaco
01.2017 - 06.2019
Nurse
Medical Centre Comfandi
10.2016 - 01.2017
Nurse Manager
Sigma Clinic
07.2016 - 10.2016
Intensive Care Nurse
Valle Del Lili Clinic
11.2006 - 09.2015
Blood Bank Nurse
Valle Del Lili Clinic
01.2006 - 11.2006
Diploma Community Services - Family And Community Services
New Cambridge College Sydney
Certificate 4 Disability - Disability Studies
Lead College
Diploma Of Leadership And Management - Educational Leadership And Management
Australian Pacific College
English For Health Professionals - English
Sydney College of English
Postgraduate - Nursing
Pontificia Javeriana University
Bachelor Of Nursing - Nursing
University of Valle