Laura Smith
Melbourne,Australia
Summary
Resourceful Service Coordinator with proven ability to deliver high productivity and efficiently complete tasks. Skilled in client relationship management, problem-solving, and workflow coordination. Excel in communication, teamwork, and adaptability, ensuring seamless service delivery and client satisfaction.
Overview
12
12
years of professional experience
Work History
Service coordinator
Mcarthur
Mentone, Australia
09.2023 - Current
- Company Overview: Assigned to AccessCare (City of Kingston)
- Liaising directly with case managers, aged care clients and external organisations
- Responding to a high volume of telephone and email queries
- Maintaining client database (Carelink+)
- Managing and prioritising competing needs
- Assigned to AccessCare (City of Kingston)
Client Liason Consultant
H1 Healthcare
South Melbourne, Australia
12.2022 - 09.2023
- High volume allocations of ADHOC disability and aged care shifts
- Worked both independently and collaboratively to efficiently fill last minute requests
- Managing calls and emails from employees, partner organisations and NDIS/TAC clients
- Early morning and after-hours support
- Built and maintained relationships with new and existing stakeholders
Recruitment Consultant and scheduling officer
McArthur
Burnley, Australia
06.2021 - 09.2022
- Maintained rosters in line with the SCHADs award
- Liaised with providers and carers to ensure consumer needs were met
- End-to-end recruitment of Direct Care Workers : Phone screens, Interviews, compliance checks , references and inductions
- Monitored and promptly responded to emails and calls in a timely manner
- Key member in overhauling McArthur's Aged Care rosters to align with the SCHADS award changes
Educator
Extend Out Of School Hours Care
Richmond, Australia
05.2019 - 06.2021
- Supervised and engaged with children aged from 3-12 years
- Collaboratively created weekly program plans
- Maintained up to date records on each student
- Discussed new developments, behaviours and concerns with parents/guardians
- Wrote daily observations on individual students, ensuring to meet national guidelines and outlines
- Regularly filled in as service coordinator around Melbourne
Retail and Hospitality Experience
01.2013 - 01.2019
- Available on request
Education
Diploma of Community services -
Holmesglen Institute
06.2026
High School Diploma - Economics, Business Studies, Legal Studies, Math, English
Corowa High School
Corowa, NSW11.2015
Bachelor of Arts - International Studies, Human Rights
Monash University
Skills
- Microsoft Office Suite
- Professional written and verbal communication
- Ability to work self-sufficiently
- Experience rostering in NDIS and Aged Care
- High-level customer service
- Methodical approach to tasks
References
Available upon request
Timeline
Service coordinator
Mcarthur
09.2023 - Current
Client Liason Consultant
H1 Healthcare
12.2022 - 09.2023
Recruitment Consultant and scheduling officer
McArthur
06.2021 - 09.2022
Educator
Extend Out Of School Hours Care
05.2019 - 06.2021
Retail and Hospitality Experience
01.2013 - 01.2019
Diploma of Community services -
Holmesglen Institute
High School Diploma - Economics, Business Studies, Legal Studies, Math, English
Corowa High School
Bachelor of Arts - International Studies, Human Rights
Monash University
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