Summary
Overview
Work History
Education
Skills
Skills
Certification
References
Timeline
Generic

Laura Smith

Quarry Hill,VIC

Summary

Compassionate Disability Support Worker with experience in providing personalized care and assistance to individuals with disabilities. Strengths include strong interpersonal skills, adaptability to diverse situations, and knowledge of various therapeutic techniques. Previous work has shown ability to foster independence among clients while ensuring safety and comfort.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Disability Support Worker

Myxa
Melbourne , VIC
12.2024 - Current
  • Assisted clients with daily living activities and personal care needs.
  • Communicated effectively with clients and families to address concerns.
  • Collaborated with healthcare professionals to coordinate client services.
  • Facilitated social and recreational activities to enhance client engagement.
  • Assisted in developing self-care skills such as personal hygiene practices.
  • Maintained accurate documentation of client interactions and services provided.
  • Trained new staff on best practices for disability support services.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Provided emotional support to individuals with physical or mental disabilities.

Cleaning Assistant

Crewe Sharp
09.2023 - 02.2025
  • Mopped and vacuumed floors to remove residue and restore finished appearance.
  • Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
  • Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

Food Service Assistant

Crewe Sharp
09.2023 - 02.2025
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Removed trash and cleaned kitchen garbage containers.
  • Maintained composure and work quality while under stress.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Stocked and rotated food items according to expiration dates.
  • Assisted in setting up and breaking down kitchen stations.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Maintained high personal grooming standards and uniform presentation.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Monitored food temperature, discarding items not stored correctly.

Disability Support Worker

Hearth
08.2023 - 11.2023
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Adhered to company requirements for patient interactions and care standards.

Community Aged Care Worker

Aged Up Health
04.2022 - 10.2022
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Conducted in-home visits to provide supportive services.

Merchandiser

Plant Access
07.2019 - 07.2022
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Established strong vendor relationships to maintain and support business.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Organized store merchandise racks by size, style, and color.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Proposed new ideas and concepts to enhance merchandise displays.

Food Service Assistant

St John of God Bendigo Hospital
04.2012 - 03.2013
  • Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency.
  • Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
  • Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
  • Took food orders from patients and families, and explained offerings.
  • Replenished condiments, coffee, other beverages and general supplies while maintaining cleanliness of service areas.

Team Member

KFC Wonthaggi
11.2007 - 05.2008
  • Successfully communicated with all team members to navigate job duties and complete daily tasks.
  • Developed strong relationships with coworkers and managers.
  • Contributed to team success by completing jobs quickly and accurately.
  • Handled cash duties
  • serving food and taking orders
  • re stocked and cleaning duties

Education

High School Diploma -

NETschool
Bendigo
2008

Certificate 3 - Certificate 3 in Individual Support in Aged Care A

Warner Institute
Melbourne, VIC

Skills

  • Safe food handling
  • Food preparation
  • Strong work ethic
  • Strong communication skills
  • Sales expertise
  • Concentration
  • Dining area cleanliness
  • Inventory control
  • Product stocking
  • Accurate money handling
  • Multitasking
  • Working in coolers and freezers
  • Customer service
  • Quick learner
  • Problem-solving
  • Attention to detail
  • Food Inventory Control
  • Supply Restocking
  • Food Preparation
  • Safe Food Handling
  • Cleaning and Sanitation
  • Sanitation Procedures
  • Time Management
  • Special Dietary Needs
  • Allergy Awareness
  • Multitasking Abilities
  • Food safety knowledge
  • Table Setting
  • Personal care
  • Client support
  • Daily living activities
  • Documentation management
  • Communication skills
  • Team collaboration
  • Compassionate care
  • Independent living support
  • Physical assistance
  • Household chores
  • First aid and CPR
  • Medication administration
  • Daily living requirements
  • Mobility support

Skills

  • Excellent Customer Service
  • Food Storage
  • Menu Planning
  • Covid-19 Safety Protocols
  • Basic Mathematics
  • Quick Learner
  • Fast-Paced Environment
  • Team Oriented
  • Kitchen Station Restocking
  • Kitchen Equipment Operation
  • Meal Tray Assembly
  • Chopping Vegetables
  • Seafood Preparation
  • Safe Handling

Certification

  • First Aid/CPR Certified
  • NDIS worker orientation module
  • NDIS screening clearance
  • Food handling certificate
  • Asthma management
  • Safe Chemical Handling for Domestic Cleaners
  • The IDDSI Framework and Older People
  • Serious Incident Response Scheme: SIRS - Residential Aged Care (2023

References

References available upon request.

Timeline

Disability Support Worker

Myxa
12.2024 - Current

Cleaning Assistant

Crewe Sharp
09.2023 - 02.2025

Food Service Assistant

Crewe Sharp
09.2023 - 02.2025

Disability Support Worker

Hearth
08.2023 - 11.2023

Community Aged Care Worker

Aged Up Health
04.2022 - 10.2022

Merchandiser

Plant Access
07.2019 - 07.2022

Food Service Assistant

St John of God Bendigo Hospital
04.2012 - 03.2013

Team Member

KFC Wonthaggi
11.2007 - 05.2008

High School Diploma -

NETschool

Certificate 3 - Certificate 3 in Individual Support in Aged Care A

Warner Institute

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