Experienced non-medical Care Provider offering 2 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Hi, I’m
Laura Strazzeri
Seaton,SA
Summary
Overview
27
years of professional experience
1
Certification
Work History
Bene Aged Care
Individual Support Worker
01.2022 - Current
Job overview
- Personal care including social support, meal prep, domestic assistance
- Reporting to manager and case managers.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Completed regular check-ins and progress report for each client.
- 3 months experience in Residential Home Day Shift
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Tip Top Bakery
Merchandiser
01.2008 - Current
Job overview
- Planogramming
- Range checking
- POS placement
- Promotional launches
- Merchandise, stock rotation and maintain sufficient stock levels Out of Stock reporting
- Communicate with bakery/store managers future promotions
- Waste and time management
- Quality control
- Report to area manager
- Maintain and foster good customer relations
- Report any major competitor activity.
- Created visual displays to highlight new and featured products.
- Investigated current trends and innovative techniques to create unique displays.
- Organized store merchandise racks by size, style, and color.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Crew Services Group
Merchandiser
01.2020 - 01.2022
Job overview
- Arranged consistent shelves, bins, and racks at a number of locations by following established planograms.
Ginos House Of Bread
Barista/Waitress
01.2010 - 01.2012
Job overview
- Customer service
- Coffee making/waiting
- Food Preparation and service
- Cross selling/Up selling
- Ordering and stock management
- Cash handling.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Coles Supermarket
Bakery Manager
02.1997 - 01.2008
Job overview
- Customer service
- Product knowledge
- Cross selling
- Monitor staff performance, train and motivate
- Rostering to budget
- Stock control/ordering and invoicing
- Liaise with merchandisers and representatives to order the best quality product for the store
- Implementing relays and layouts to Planograms.
- Successfully drove new product lines to increase annual profits by 50%.
Education
University Overview
- Certificate 3 individial support
- First Aid Certificate
- Safety committee officer.
- Food Handling and Hygiene.
- Acrylic Nails and Waxing Certificate.
Skills
- Well groomed and professional presentation
- Extensive experience in providing high quality customer service
- Organisational and time management, I have an ability to work under pressure with strict deadlines and targets, completing priorities with high quality outcomes
- Leadership skills developed in a 4 year management role
- Proactive and caring team member
- Household Cleaning
- Medical record-keeping
- Verbal and written communication skills
- Flexible schedule and availability
- Personal Care Worker (PCW)
- Emotional Support
- Medical chart documentation
- Mobility Assistance
- First aid and safety
- Service Documentation
- Special Needs Care
- Patient Care
- Bathing Assistance
- Strong Ethics
- Compassionate Care
- COVID-19 Safety Policies
- Medication Management
- Supportive Personality
- Case Management
- Medication and Appointment Reminders
- Oral hygiene maintenance
- Direct Care Aide
- Documentation
- Respectful and Compassionate
- Feeding Assistance
- Dependable and Responsible
- Toileting support
- Cooking meals
- Meal Preparation
- End of life care
- Continence Care
- PPE Usage
- State regulations knowledge
Computing Skills
Computing Skills
- Microsoft Word and Excel.
- Internet and Email.
References
References
Available upon request.Certification
- certificate 3 individual support/ageing Training - July 2022-October 2023-AMNEC
- First Aid Certificate - July 2023-AMNEC
Timeline
Individual Support Worker
Bene Aged Care
01.2022 - Current
Merchandiser
Crew Services Group
01.2020 - 01.2022
Barista/Waitress
Ginos House Of Bread
01.2010 - 01.2012
Merchandiser
Tip Top Bakery
01.2008 - Current
Bakery Manager
Coles Supermarket
02.1997 - 01.2008
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