Laura Suarez
Runaway Bay,QLD
Summary
Customer-focused professional with extensive experience in customer service, retail environments, and professional cleaning. Proven ability to manage front-desk operations while delivering high-quality service that enhances customer satisfaction. Highly organised and reliable, with strong multitasking skills in fast-paced settings while maintaining a professional attitude. Committed to supporting team success and consistently providing excellent service.
Overview
2
2
years of professional experience
Work History
Cleaner
Paradise Resort
Gold Coast, QLD
2025.10 - Current
- Operated cleaning equipment to achieve thorough cleaning standards.
- Followed safety protocols while handling cleaning chemicals and supplies.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Maintained guest room and public area cleanliness to enhance guest satisfaction.
Front Desk
McDonalds
Gold Coast, QLD
2025.09 - 2025.10
- Ensured cleanliness of work areas and dining spaces, enhancing guest experience during shifts.
- Managed inventory by restocking supplies, supporting uninterrupted service operations.
- Delivered excellent customer service by addressing guest inquiries and concerns.
- Complied with food safety regulations for sanitation, food handling, and storage, safeguarding guest health.
Customer Service Representative
TaskUs
Medellin, Colombia
2025.02 - 2025.06
- Maintained comprehensive knowledge of company products and services to enhance customer support.
- Answered customer inquiries and delivered accurate information on products and services, ensuring customer satisfaction.
- Resolved customer complaints promptly, contributing to a positive customer experience.
Retail Sales Associate
Color Blue
Medellin, Colombia
2024.01 - 2024.12
- Assisted customers with product selection and inquiries.
- Maintained organized merchandise displays on the sales floor.
- Processed transactions efficiently at the cash register.
- Restocked inventory to ensure product availability for customers.
- Collaborated with team members to enhance store presentation.
- Provided excellent customer service to improve shopping experience.
Education
Cert III - Animal Care Services
TAFE Queensland
QLD2026-03
High School Diploma -
Deutsche Shule Medellin
Medellin Colombia 2023-12
Skills
- Customer service
- Effective communication
- Attention to detail
- Problem solving
- Client relationship management
- Team collaboration
- Time management
Languages
English
Professional
Spanish
Native/ Bilingual
German
Professional
Timeline
Cleaner
Paradise Resort
2025.10 - Current
Front Desk
McDonalds
2025.09 - 2025.10
Customer Service Representative
TaskUs
2025.02 - 2025.06
Retail Sales Associate
Color Blue
2024.01 - 2024.12
Cert III - Animal Care Services
TAFE Queensland
High School Diploma -
Deutsche Shule Medellin