Laura Sweeney
Ridgley
Summary
Professional with strong background in mentoring, skilled in guiding individuals towards personal and professional growth. Adept at fostering collaborative environments and adaptable to evolving needs. Expertise in communication, problem-solving, and leadership. Known for reliability and results-driven approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mentor
Asuria
09.2023 - Current
- Assisted participants in developing self-confidence and positive self-image.
- Offered constructive feedback on participant progress, enabling them to refine their skills and enhance their potential.
- Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
- Proofread and edited clients' resumes to improve interview chances.
- Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
- Managed caseloads of up to 120 monthly clients in search of gainful employment.
- Analyzed data from past placements to identify successful strategies implemented within the organization leading to higher placement rates.
- Coordinated with educational institutions and training providers to connect clients with resources that enhance their skillsets furthering their employability prospects.
- Collaborated with local employers to identify job opportunities for clients.
Job Coach
atWork Australia
10.2022 - 09.2023
- Assisted participants in developing self-confidence and positive self-image.
- Offered constructive feedback on participant progress, enabling them to refine their skills and enhance their potential.
- Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
- Proofread and edited clients' resumes to improve interview chances.
- Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
- Managed caseloads of up to 120 monthly clients in search of gainful employment.
- Analyzed data from past placements to identify successful strategies implemented within the organization leading to higher placement rates.
- Coordinated with educational institutions and training providers to connect clients with resources that enhance their skillsets furthering their employability prospects.
- Collaborated with local employers to identify job opportunities for clients.
Membership Administrator
Health Care Insurance
02.2022 - 10.2022
- Managed accurate database of member information, ensuring timely updates and seamless communication efforts.
- Processed membership payments using cash, EFTPOS, cheques, and BPAY.
- Maintained a professional office environment, ensuring cleanliness and proper organization of supplies.
- Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
- Managed incoming mail and correspondence, distributing items as necessary while maintaining confidentiality of sensitive materials.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Volunteered to help with special projects of varying degrees of complexity.
- Screened phone calls to take messages and route calls to appropriate personnel.
- Developed positive relationships with clients through excellent customer service skills during phone calls or face-to-face interactions.
Biosecurity Inspector
Department of Natural Resources and Energy
12.2021 - 02.2022
- Leveraged strong decision making processes and quick judgement calls regarding risks to COVID-19 infection.
- Liaising with local police and transport services to facilitate requirements of passengers entering the state.
- Stocktaking and resupplying PPE for staff operations.
- Provided important information regarding Government legislation for travel requirements to colleagues and other stakeholders.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Supervised Biosecurity Officers, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
- Conducted detailed quality checks for incoming passengers to ensure compliance with government standards and regulations regarding biosecurity risks.
Biosecurity Support Officer
Department of Natural Resources and Energy
07.2021 - 12.2021
- Leveraged strong decision making processes and quick judgement calls regarding risks to COVID-19 infection.
- Liaising with local police and transport services to facilitate requirements of passengers entering the state.
- Stocktaking and resupplying PPE for staff operations.
- Provided important information regarding Government legislation for travel requirements to colleagues and other stakeholders.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Conducted detailed quality checks for incoming passengers to ensure compliance with government standards and regulations regarding biosecurity risks.
Team Leader
The Reject Shop
07.2013 - 12.2021
- Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Mentored new hires, ensuring proper training in sales techniques, customer service, and store operations.
- Oversaw the implementation of new policies or procedures as directed by corporate management or franchise requirements.
- Increased sales performance with effective merchandising displays and promotions.
- Coordinated promotional events such as in-store demonstrations or seasonal sales campaigns to generate increased foot traffic and revenue growth opportunities for the business.
- Resolved conflicts between employees or customers quickly and professionally, maintaining a harmonious atmosphere within the store setting.
- Managed cash handling procedures, maintaining accurate records of daily transactions and deposits.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Support Worker
Glenhaven Family Care
07.2019 - 01.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Assisted clients in managing medications, ensuring adherence to prescribed treatments.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
Delivery Driver
Domino’s Pizza
02.2017 - 09.2017
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Processed payments by accepting cash and credit and debit card payments.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Maintained a professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Maintained organized, safe and clean work areas and complied with company safety standards.
Education
Certificate IV - Employment Services
Asuria Training
03-2025
Diploma - Community Services
Tas TAFE
12.2022
Certificate III - Community Services
Tas TAFE
07.2019
Completed Year 12 -
Marist Regional College
11.2014
Skills
- Teamwork and collaboration
- Effective leadership
- Organization
- Skill development
- Scheduling
- Progress monitoring
- Store operations
- Customer service
- Problem-solving
- Honest and dependable
Certification
- Full manual driver’s license
- Employment/Volunteer Working with Vulnerable People Card, 10/31/27
Timeline
Mentor
Asuria
09.2023 - Current
Job Coach
atWork Australia
10.2022 - 09.2023
Membership Administrator
Health Care Insurance
02.2022 - 10.2022
Biosecurity Inspector
Department of Natural Resources and Energy
12.2021 - 02.2022
Biosecurity Support Officer
Department of Natural Resources and Energy
07.2021 - 12.2021
Support Worker
Glenhaven Family Care
07.2019 - 01.2020
Delivery Driver
Domino’s Pizza
02.2017 - 09.2017
Team Leader
The Reject Shop
07.2013 - 12.2021
Certificate IV - Employment Services
Asuria Training
Diploma - Community Services
Tas TAFE
Certificate III - Community Services
Tas TAFE
Completed Year 12 -
Marist Regional College
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