Laura Taylor

1. Crisis Assessment and Treatment Services (CATT) and Early Discharge Management:

• Conduct comprehensive mental, social, and physical assessments for clients in crisis to ensure their safety and well-being.
• Develop customised treatment plans in collaboration with the clinical team, families/significant others to facilitate effective recovery pathways.

2. Telephone Triage:

• Respond promptly to phone referrals, providing timely and appropriate support to individuals in need.
• Create email templates to assist staff in sending correspondence to primary care providers, streamlining communication processes and ensuring accurate information exchange.

3. Emergency Department Response:

• Conduct face-to-face clinical assessments and consultations in the Emergency Department, prioritising individuals presenting with Behaviours of Concern.
• Share experience with adolescents with staff, providing valuable insights and strategies for effective engagement and support.

4. Occupational Health and Safety:

• Provide face-to-face assessments in the emergency departments, ensuring high-quality care for individuals in acute phases of mental illness.
• Advocate for more straightforward ways of completing tasks, sharing practical solutions with colleagues to enhance efficiency and effectiveness.

5. Documentation and Communication:

• Ensure timely and accurate completion of case notes and service performance data, maintaining a comprehensive record of client interactions and treatment plans.
• Actively mentor students and new staff in the emergency department and telephone triage, offering guidance to support their professional development.
  
  

6. Team Collaboration and Mentorship:

• Participate constructively in team meetings and share expertise with colleagues, fostering a collaborative and supportive team environment.
• Advocate for changes in practice to empower marginalised communities, ensuring communication materials are culturally sensitive and inclusive.
  
  

7. Compliance and Professional Development:

• Comply with principles of Patient-Centered Care and the recovery framework, prioritising individualised care and holistic well-being.
• Demonstrate an ongoing commitment to professional development and supervision, actively seeking opportunities for learning and growth.
• Assessing team members Basic Life Support skills and ensuring they are efficient with yearly requirements.

8. Quality Assurance and Standards:

• Comply with Eastern Health performance standards, actively participating in continuous monitoring and improvement to enhance service delivery.
• Practice following the National Safety & Quality Health Service Standards and other relevant regulatory requirements, ensuring clients receive the highest quality of care.

1. Healthcare Excellence

• Collaborate with the multidisciplinary healthcare team to ensure efficient and effective operation of the allocated work unit.
• Assume the role of Associate Nurse Manager (ANM) or team leader when required, demonstrating leadership and coordination skills.
• Communicate effectively with patients/clients/residents and their families to foster understanding of care delivery and planning.
• Practice following professional standards and codes legislated by the Nursing and Midwifery Board of Australia (NMBA).
• Ensure clinical interventions are evidence-based and consistent with organisational policies and clinical practice guidelines.

2. Leading in Learning

• Manage own learning needs and participate in relevant professional development programs, contributing to ongoing education initiatives within the unit.
• Provide supervision, support, and mentorship to students and new staff to facilitate their professional growth and development.
• Delegate appropriate clinical tasks to Enrolled Nurses, Health Assistants, and pre-registration learners to ensure safe and effective care.

3. Leading in Research and Innovation

• Promote a continuous quality service improvement culture within the unit by actively participating in activities to enhance service standards and practice.
• Maintain knowledge of evidence-based practice and update skills and knowledge accordingly to ensure the highest quality of care.
• Support the Unit Manager in identifying new initiatives to improve sustainability and patient care within the unit/department.

4. A Values-Based, Safe Workplace

• Identify and deter potential risks that may jeopardise health, safety, and well-being, implementing harm minimisation and risk assessment strategies.
• Comply with Occupational Health and Safety (OH&S) legislation and Eastern Health policies to promote a safe working environment.
• Identify and report clinical and OH&S incidents, focusing on Occupational Violence, Manual Handling, Slips, Trips, and Falls.
  

5. Quality Assurance and Standards

• Comply with Eastern Health performance standards, ensuring continuous monitoring and improvement as an integral part of the role.
• Maintain the appropriate skills and knowledge required to fulfil the role and responsibilities within the organisation, aligning with legislative, educational, and competency requirements.
• Ensure the delivery of safe, high-quality care, identifying and reporting any variances to expected standards to minimise the risk of adverse outcomes.
  

6. Key Selection Criteria

• Possess a Bachelor of Nursing / Midwifery or equivalent recognised formal qualification leading to condition-free registration in Australia.
• Registered with the Nursing and Midwifery Board of Australia (NMBA) via AHPRA.
• Demonstrate clinical skills aligned with experience and scope of practice, with a willingness to contribute to the professional development of others.
  

7. Knowledge and Skills

• Committed to professional standards, codes, and behaviours legislated through the Health Act, NMBA, and Eastern Health Policy, Standards, and Practice Guidelines.
• High-level communication skills, both written and verbal, demonstrated through effective interaction with consumers, families, and healthcare professionals.
• Embrace health technologies and informatics, ensuring proficiency in computer literacy.
  

8. Personal Attributes

• Exhibit behaviour reflecting the Eastern Health values and NMBA Codes and Standards.
• Promote and contribute to a supportive and engaged team environment.
• Committed to providing a safe environment, showing respect, collaboration, and kindness.

1. Counselling Services:
- Provide individual counselling to twice-exceptional young people, offering support to process their thoughts, feelings, and emotions.
- Assist individuals in identifying and leveraging their unique strengths to overcome challenges and achieve personal success.

2. Group Facilitation:
- Plan and facilitate a weekly group for primary school-aged female children, creating a safe space for them to connect with like-minded peers and embrace their twice-exceptionality.
- Organise and lead a weekly group for high school-aged students, focusing on socialisation, promoting a love for learning, fostering respectful relationships, and engaging in project-based learning. One project included designing an information and learning campaign addressing the "12 Days Against Gender-Based Violence."

3. Holiday Program Management:
- Design and execute a week-long holiday program tailored for twice-exceptional children, providing them with enriching activities and opportunities for growth.

4. Duke of Edinburgh Award Leadership:
- Completed the necessary training to become a Duke of Edinburgh Award Leader, demonstrating a commitment to young people's personal development and well-being.
- Act as an aware leader, ensuring participants' safety and positive experience during Duke of Edinburgh Award activities.

5. Compliance and Professionalism:
- Adhere to the Social Community Homecare and Disability Services Award 2010 (SCHADS) and relevant legislation, maintaining high professional standards.
- Comply with the National Employment Standards outlined in the Fair Work Act 2009.

6. Confidentiality and Ethics:
- Demonstrate discretion and integrity in handling confidential client information, upholding ethical standards in all interactions.

7. Intellectual Property and Curriculum Development:
- Contribute to developing innovative curriculum materials for group sessions, aligning with twice-exceptional youth's unique needs and interests.

8. Client-Centered Approach:
- Employ a client-centred approach to counselling, tailoring interventions and strategies to each individual's specific needs and goals.

9. Risk Management and Safety:
- Prioritise the safety and well-being of participants in all activities, implementing appropriate risk management strategies.

10. Collaboration and Teamwork:
- Work collaboratively with colleagues and team members to ensure the efficient and effective operation of programs and services.
- Foster a supportive and engaged team environment in alignment with Kids Like Us values.

11. Documentation and Reporting:
- Maintain accurate and timely documentation of client interactions, progress, and outcomes, ensuring compliance with organisational policies.

12. Continuous Learning and Development:
- Actively pursue professional development opportunities, staying current with best practices in youth counselling and education.

1. Promote the principles of early intervention, including establishing links with stakeholders and maintaining/strengthening these connections:
- Increase mental health literacy among young people by establishing strong links with stakeholders in the community.
- Assess co-occurring drug and alcohol issues or suicidal behaviour, ensuring comprehensive care.

2. Maintain and promote awareness of young people's primary health issues in the community (e.g., GPs, Service Providers):
- Liaise with Community Groups, government, and non-government community agencies to provide holistic health-related services to children and young people.
- Provide psychoeducation and access to resources, information, and skill development to GPs and Service Providers in the community.

3. Provide care coordination to young people to assist them in achieving the goals and actions outlined in their care/management plan:
- Conduct a holistic needs assessment and triage needs effectively, ensuring tailored care plans.
- Consult with the multidisciplinary team, Private Practitioners, Consortium Providers, and other providers of care within the community, including the Local Health District.

4. Develop a systems-based approach to young people and actively facilitate the provision of appropriate services across the full range of government and non-government agencies and individuals:
- Establish regular and relevant interactions and referrals to consortium partners.
- Obtain relevant information from external services to determine suitability and appropriateness, streamlining referral pathways for young people.
- Shared knowledge and information regarding findings within the team.

5. Provide and run accessible groups that meet the needs of young people and offer individual sessions where appropriate to address specific needs:
- Identify and develop group works appropriate to the needs of the young people.
- Coordinate warm transfers to other services to avoid duplication of information sharing.
- Maintain appropriate communication and provided relevant feedback to service providers and the general public.
- Make recommendations to improve care pathways for young people and allow future pathways of care development.

6. Promote awareness of multicultural health issues within the service as necessary:
- Demonstrate culturally sensitive practice.
- Participate in Professional Development activities around transcultural mental health.

7. Ensure continuing improvement of the clinical services delivered by participating in quality improvement processes to ensure best practice:
- Provide input at team meetings (e.g., Care-Co-Ordination, Clinical Case Review, Monthly Meetings).
- Maintain and develop clinical skills through active participation in peer reviews and ongoing education.
- Participate in staff development initiatives (e.g., Professional Development Opportunities).
- Coordinate care that supports young people navigating the mental health system.
- Attend and comply with professional body supervision requirements and provision of team supervision.

8. Ensure all data and reporting management is maintained:
- Complete local procedures around documentation and data recording.
- Comply with electronic medical record reporting and documentation.

9. Comply and adhere to all Parramatta Mission policies and procedures:
- Observe professional body code of conduct, ethics, and values.
- Maintain awareness of and act within legislation and policies relevant to consumers and service delivery.

10. Undertake any other duties as required by the Service Manager within the scope of the position and competence of the employee concerned.

1. Healthcare Excellence
- Provide leadership and coordination within the Adolescent Inpatient Unit, including assuming the role of Associate Nurse Manager or team leader when required.
- Collaborate with the multidisciplinary team to ensure efficient unit operation, delivering safe and comprehensive patient-centred care.
- Conduct basic life support assessments to ensure the readiness and competence of staff in emergencies.
- Implement electronic medical records (EMR) as a super user, enhancing documentation efficiency and accuracy.
- Apply evidence-based clinical interventions aligned with organisational policies and practice guidelines.

2. Leading in Learning
- Serve as a preceptor for nursing students and graduate nurses, offering guidance, support, and mentorship to facilitate their professional growth.
- Plan and facilitate therapeutic groups to engage young patients in meaningful activities and promote positive social interactions.
- Delegate clinical tasks to ensure the delivery of safe and effective care, focusing on professional development for Enrolled Nurses, Health Assistants, and pre-registration learners.

3. Leading in Research and Innovation
- Act as a People Matter Survey Champion, actively participating in initiatives to improve unit service standards and staff satisfaction.
- Stay updated with evidence-based practices, contributing to continuously enhancing patient care quality.
- Assist the Unit Manager in identifying and implementing initiatives to enhance sustainability and patient care outcomes.

4. A Values-Based, Safe Workplace
- Step into the role of Nurse in Charge for shifts, ensuring the safety and well-being of patients and staff.
- Identify and mitigate potential health, safety, and well-being risks, implementing harm minimisation and risk assessment strategies.
- Comply with Occupational Health and Safety (OH&S) legislation and Eastern Health policies to foster a secure working environment.

5. Quality Assurance and Standards
- Monitor compliance with Eastern Health performance standards, actively participating in continuous improvement activities.
- Report any variances to expected standards promptly to minimise the risk of adverse outcomes.
- Maintain up-to-date skills and knowledge, aligning with legislative, educational, and competency requirements for optimal performance.

6. Key Selection Criteria
- Possess a Bachelor of Nursing or equivalent recognised formal qualification, leading to condition-free registration in Australia.
- Registered with the Nursing and Midwifery Board of Australia (NMBA) via AHPRA.
- Demonstrate clinical expertise in adolescent healthcare, with a solid commitment to nurturing the professional development of others.

7. Knowledge and Skills
- Exhibit high-level communication skills, effectively interacting with consumers, families, and healthcare professionals.
- Embrace health technologies and informatics, demonstrating proficiency in computer literacy.

8. Personal Attributes
- Uphold Eastern Health values and NMBA Codes and Standards through behaviour and conduct.
- Cultivate a supportive and engaged team environment, promoting collaboration and mutual respect.
- Dedication to providing a safe, respectful, and compassionate environment for all.

• Rotations: Canterbury Road Community Care Unit, Upton House, Adolescent Inpatient Unit
• Attend weekly debriefs
• Participate in the NEVIL program (now called the Centre for Mental Health Learning Victoria).