Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Skills
References
Timeline
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Laura Therese White

Pinjarra Hills,Australia

Summary

Respectful and energetic professional with a strong background in overseeing multiple general practice clinics in Queensland. Skilled in enhancing operational efficiency, managing team performance, and maintaining high standards of patient care. Adept at financial analysis, regulatory compliance, and staff development. Proven ability to implement systems that improve clinic workflows and support business goals. Committed to creating a positive workplace culture and delivering consistent results.

Overview

8
8
years of professional experience

Work History

Area Manager

Myhealth Medical
Brisbane, Ipswich, QLD
01.2023 - Current
  • Oversee all aspects of clinic operations, ensuring efficient workflows, consistent patient care, and high-performing teams
  • Recruited, trained and supported both admin and clinical teams across multiple sites, building and maintaining a strong and positive team culture
  • Supported doctors, registrars, and allied health professionals with onboarding, retention, and day to day operational needs
  • Led the implementation of new technologies, systems, and processes in line with the organisational goals
  • Reviewed clinic financials regularly and worked towards improving EBITDA by identifying areas to improve efficiency and reduce costs
  • Managed clinic performance by monitoring KPIs, controlling debtors, and resolving escalated operational and staffing issues
  • Ensured compliance with accreditation standards, WHS obligations, and risk management protocols
  • Acted as a key liaison between practice teams, local partners, and head office to align practice operations with strategic goals
  • Ensured quality improvement initiatives across all clinics in accordance with RACGP standards
  • Assisted with organising local partner and PM meetings, coordinating venue bookings, catering, and meeting logistics

Practice Manager

Myhealth Medical
Toowong, Brisbane, QLD
12.2020 - 01.2023
  • On-boarding new staff and assisting in their full training process
  • Monitoring and assessing workplace health and safety within the practice
  • Reviewing and updating policies and procedures as required
  • Facilitated implementation of new technology systems into existing workflows in order to improve efficiency
  • Planning & overseeing Covid-19 and influenza vaccination schedules
  • Resolving customer service issues in a timely manner while maintaining a high level of professionalism
  • Conduct regular staff meetings and performance reviews
  • Managed daily operations of a multidisciplinary medical practice, ensuring smooth clinic performance and managing business expenditures
  • Recruited, trained, and led reception and nursing teams to deliver high-quality service
  • Oversaw onboarding and support for doctors, registrars, and allied health professionals
  • Handled staff performance, grievances, and team culture in line with HR policies
  • Coordinated clinic rosters, IT troubleshooting, patient complaints, and debt control
  • Met and manitained Accreditation standards
  • Positively implemented new systems and processes to improve efficiency
  • Maintained KPIs and contributed to business growth through quality improvement initiatives
  • High level doctor, staff, patient confidentiality

2IC

Redbank Plaza Medical
12.2017 - 12.2020
  • Triaging of patients
  • Upholding all policies and procedures
  • Batching, receipting, banking
  • Implementing and encouraging new COVID-19 measurements
  • Assisted in weekly and monthly reports & staff wages
  • Facilitated the My Health For Life program
  • Assisted in staff recruitment and inductions
  • Stationary stock control
  • Resolving of patient’s issues and complaints
  • Daily postage, faxing and scanning, banking, debtors

Education

Corpus Christi College
01.2006

Skills

  • Strong written and verbal communication
  • Excellent organisation and time management
  • Managing team performance to meet targets
  • Flexible and adaptable to change
  • Creating and reviewing systems for efficiency
  • Strong computer skills
  • Maintaining a professional appearance
  • Financial analysis
  • Ensuring regulatory compliance
  • Conducting risk assessments
  • Conflict resolution
  • Promoting workplace safety
  • Building and managing relationships
  • Staff training and development
  • Recruitment and hiring
  • Employee scheduling
  • Quality assurance
  • Budget management

Accomplishments

  • CPR certificate 2025
  • Maintaining RACGP Accreditation for all clinics
  • Assisted in organising Myhealth's first QLD Womens Health conference

Personal Skills

  • Demonstrates strong family values that support a compassionate and understanding approach to team leadership and patient care
  • Shows empathy in all interactions, ensuring patient and staff needs are heard and addressed
  • Maintains a respectful and professional demeanour in diverse workplace settings
  • Builds rapport easily with people of all ages, genders, and cultural backgrounds
  • Uses a good sense of humour to foster a positive and approachable work environment

References

References available upon request.

Timeline

Area Manager

Myhealth Medical
01.2023 - Current

Practice Manager

Myhealth Medical
12.2020 - 01.2023

2IC

Redbank Plaza Medical
12.2017 - 12.2020

Corpus Christi College

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Laura Therese White