Laura Thompson
Tivoli,QLD
Summary
Throughout my time as a Pharmaceutical Sales Representative for the past year I have effectively communicated the benefits and the value of respiratory products to healthcare professionals, including doctors and nurses as well at utilising my background as a nurse to help leverage my in-depth knowledge of the respiratory field and staying up to date with the latest advancements. I have been able to build strong relationships with key decision-makers in the medical sales field, My exceptional sales skills, combined with a deep understanding of the pharmaceutical industry, have allowed me to consistently exceed sales targets and drive revenue growth. I have demonstrated my keen ability to identity and capitalise on business opportunities as well as fostering my professional relationships with heath care providers, nurses and my fellow territory buddies. I've played an integral role in educating healthcare professionals about the proper usage and benefits of respiratory products and honed my ability to navigate complex sales targets by leveraging my strong interpersonal and communication skills. I have successfully overcome objections and built trust with customers, further solidifying my position as a respected sales representative.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmaceutical Sales Representative - Chronic care - (Respiratory)
DKSH (On behalf of AstraZeneca)
09.2023 - Current
- Strategically managed a territory - Brisbane west and successfully helped double the sales by 10% in my first quarter
- Engaged clients in informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
- Consecutive selling and relationship building with healthcare professionals
- Developed and executed a strategic business plan with my Brisbane west team to help drive business and sales in Q4 to penetrate new markets resulting in a 10% increase in market share and a 5% increase for Q1.
- Gained customer loyalty by providing exceptional follow-up support and addressing inquiries promptly.
- Implemented efficient time management strategies that allowed for optimal coverage of assigned territory while maintaining a healthy work-life balance.
- Conducted product demonstrations and presentations to healthcare professionals showcasing the unique value proposition of the respiratory devices and overcoming objections to secure business
- Established and nurtured strong relationships with key opinion leaders, physicians, nurses, specialists, and administrators to drive sales and gain referrals
- Collaborated with cross-functional teams including marketing, customer service to ensure seamless customer experience and optimize patient satisfaction and outcomes.
AIN
Five Good Friends
05.2022 - Current
- Ensure client care is assessed, planned, and implemented, and progress is evaluated taking into consideration each client’s physical, social, emotional, spiritual, and clinical needs
- Develop, implement, monitor, and review care plans to meet client’s health care needs and to promote quality of life
- Ensure reported changes or concerns in client conditions are acted upon appropriately
- Provide nursing care within the scope of clinical practice
- Monitor and delegate personal care given by other staff in accordance with scope of practice
- Assist with orientation of new staff as required
- Assist in research relevant to clinical matters
- Support Coordinator work - elaborate
- Sell my expertise to get clients as a work as a sole trader.
Disability support worker
Queensland Children’s Hospital– CHQ at Home
06.2020 - Current
- Trachea changes and cleans
- Ventilator and tracheostomy trained
- Conducting primary and secondary surveys for patient vitals and status
- Recognizing the deterioration of a patient/client
- Family support
- Community help with activities and daily living
- Bowel and peg feeding competent
- Hoist trained and manual lifting
- Advanced Life support competent (ALS), Paediatric Life support (PALS) & Ventilation and Non-invasive ventilation competent.
Administration officer - Emergency
Queensland children’s hospital & Royal Brisbane and Women’s hospital
02.2017 - 08.2020
- Admitting or discharging patients to relevant wards in a timely manner, once authorized by fellow nursing staff
- Gathering accurate & concise information from patients and/ or their families who are being triaged into the emergency department, i.e., inputting correct Medicare/ private health information into the appropriate systems (iEMR, HBCIS, EDIS & FirstNet)
- Communicating with the health staff within the Emergency department & working as a team to meet NEAT targets
- Liaising with Nursing & Medical staff regarding patient confidential records and delivering the patient information to the relevant nursing & medical staff in a fast manner.
Executive assistant to the neurologist department
Queensland children’s Hospital – Neurology and Metabolic’s
11.2016 - 01.2017
- 6c reception coordination (Arriving patients, Printing Labels, Checking demographics)
- Book review/follow up appt’s/FTA’s/cancellations
- Clinic prep
- Referral/Billing/Practix
- Follow up Medicare Rejections and amend
- Sending and responding to emails
- Phone call distribution
- Clear voicemail & action calls
- Check incoming and outgoing Mail
- Reliever Orientation
- Clinical telephone records
- Liaising with doctors and their clinics.
Executive Assistant to the Director of Anesthetics
Ipswich Hospital
07.2013 - 11.2016
- Completing all tasks delegated by the Director of Anesthetics
- Diary management including arranging internal/external appointments and any associated travel/accommodation required
- Email and telephone management – first point of contact for telephone enquiries
- Collates meeting papers, including finalises meeting papers, prepare agendas, records, and produces minutes of meetings, reviews supporting documents
- Extensive report, business papers, correspondence, and presentation preparation
- Organise functions, events, workshops, and meetings.
Sales Assistant
Best and Less
01.2010 - 11.2015
- Provided exceptional customer service by greeting customers, helping, and addressing their inquiries and concerns
- Utilized product knowledge to guide customers in making informed purchasing decisions and upselling additional products
- Maintained a clean and organized sales floor, ensuring product displays were well-presented and stocked
- Processed customer transactions accurately and efficiently using the point-of-sale system
- Collaborated with team members to achieve sales targets and meet store performance metrics
- Handled customer complaints and resolved issues in a professional and timely manner
- Assisted in receiving merchandise shipments, checking for accuracy, and restocking inventory
- Assisted with visual merchandising initiatives, including setting up displays and arranging product signage
- Actively engaged in product knowledge training sessions to stay up to date with new merchandise and sales promotions
- Contributed to team meetings and sales strategy discussions to improve overall store performance
- Demonstrated strong communication skills to build rapport with customers and provide exceptional shopping experiences.
Education
No Degree - Medicines Australia
University of Tasmania
Online12.2024
Bachelor of Nursing (Online) -
University of Southern Cross
01.2024
Four-day sales and marketing course -
Brisbane convention centre
08.2023
Bachelor of Events Management -
Griffith University
01.2015
Diploma of Business Administration -
Tafe Queensland
01.2011
Skills
- Product Promotions
- Sales Strategies
- Customer Engagement
- Market Research
- Customer Relationship
- Goal-Oriented
- Pharmaceutical sales
- Planning and coordination
- CRM Software
Accomplishments
Recently completed the Noosa triathlon November 2023.
Certification
- First Aide certificate - Current
- Provide CPR Advanced - Exp 2024
- Blue card - Current 2023
- WWC card - Current
- Current driving license - C class
- Fully vaccinated against Covid-19
- NDIS Screening clearance
- Medicines Australia - Currently studying
- CRM & Veeva proficient
Sales Skills
- Excellent communication skills to articulate complex medical information in a clear and concise manner
- Adept at building relationships with clients and identifying their needs
- Strong problem-solving skills to develop tailored solutions
- In-depth understanding of sales processes and strategies
- Territory management
- Market Analysis
- Sales forecasting
- Negotiation skills
- Product knowledge
- Customer relationship management (CRM)
- Team collaboration
Nursing Skills
- Proficient in-patient assessment, treatment planning, and care coordination
- Competent in administering medications and monitoring vital signs
- Strong knowledge of medical terminology, procedures, and patient care protocols
- Skilled in handling high-pressure situations with composure and attention to detail
- Effective communication and interpersonal skills to interact with patients, families, and healthcare professionals
- Ability to maintain confidentiality and ensure patient privacy
References
- Megan Hollamby, Nurse Unit Manager, CHQ at Home, (07) 3068 2227, Meaghan.hollamby@health.qld.gov.au
- Eadon Seifried, ADON/ Hospital coordinator, Northern Beaches Hospital Sydney, 0423497109, Eadon.Seifreid@health.qld.gov.au
- David Weir, Regional Sales Manager QLD - DKSH, 0482184997, David.weir@astrazeneca.com
Timeline
Pharmaceutical Sales Representative - Chronic care - (Respiratory)
DKSH (On behalf of AstraZeneca)
09.2023 - Current
AIN
Five Good Friends
05.2022 - Current
Disability support worker
Queensland Children’s Hospital– CHQ at Home
06.2020 - Current
Administration officer - Emergency
Queensland children’s hospital & Royal Brisbane and Women’s hospital
02.2017 - 08.2020
Executive assistant to the neurologist department
Queensland children’s Hospital – Neurology and Metabolic’s
11.2016 - 01.2017
Executive Assistant to the Director of Anesthetics
Ipswich Hospital
07.2013 - 11.2016
Sales Assistant
Best and Less
01.2010 - 11.2015
No Degree - Medicines Australia
University of Tasmania
Bachelor of Nursing (Online) -
University of Southern Cross
Four-day sales and marketing course -
Brisbane convention centre
Bachelor of Events Management -
Griffith University
Diploma of Business Administration -
Tafe Queensland
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