LAURA TREGILLIS
Doncaster East,VIC
Summary
I'm a dedicated and results-driven professional with a strong background in retail management, sales strategy, and customer service. I have a proven track record of leading teams, managing operations, and exceeding performance targets. I excel in financial analysis, transaction processing, and data analysis with Power BI. I'm skilled in strategic problem-solving and building lasting customer relationships.
In addition to my retail experience, I bring strong reception and personal assistant skills, including calendar management, appointment scheduling, client communications, and day-to-day administrative support. I'm confident using Microsoft Planner and Office to keep operations running smoothly.
I'm passionate about the health and fitness industry and committed to continuous learning and professional growth.
Overview
9
9
years of professional experience
Work History
Receptionist Administrator
Asset Health & Performance
Melbourne, VIC
02.2025 - Current
- Manage invoicing and payments using HICAPS, Medicare, and private health systems
- Using Nookal
- Schedule and coordinate client appointments across multiple practitioners and services
- Greet clients and provide professional front-desk service
- Handle phone and email enquiries, responding promptly and professionally
- Maintain accurate client records and manage confidential information with discretion
- Monitor and maintain cleanliness and presentation of the clinic to ensure a smooth, professional environment
- Liaise with practitioners to assist with client flow, appointment changes, and general support
Personal Assistant
Atlin
Melbourne , VIC
01.2025 - Current
- Plan and organise weekly tasks using Microsoft Planner to ensure smooth daily operations
- Manage executive calendars, schedule meetings, and coordinate appointments
- Handle travel arrangements, including booking flights, accommodation, transport, and creating detailed itineraries
- Plan holidays and events, managing all bookings and logistics
- Prepare and format documents, reports, and presentations with accuracy and attention to detail
- Complete personal errands
- Maintain digital organisation systems including files, receipts, and task lists
- Manage confidential information with a high level of trust and discretion
Membership Consultant
Goodlife Health Clubs
Gold Coast, QLD
01.2024 - 01.2025
- Consistently achieved sales targets
- Consistently met key performance indicators (KPIs)
- Engaged with businesses to generate leads and drive sales growth
- Developed customised solutions to address client needs, fostering customer loyalty
- Participated in professional development sessions to enhance product knowledge and sales techniques
Assistant Manager
Barbeques Galore
Melbourne, VIC
05.2022 - 01.2024
- Prepared and delivered comprehensive Profit & Loss (P&L) reports
- Successfully managed store operations independently for 4 months during the Christmas season, overseeing the search for a new manager
- Demonstrated proficiency in using POS and NAV systems, processing GRA's, and analyzing P&L reports
- Executed weekly banking procedures with accuracy and reliability
- Used Power BI for advanced data analysis and reporting
- Awards
- Team member of the region (December 2022)
- Team member of the month (4x)
Sales Assistant
Barbeques Galore
Melbourne, VIC
09.2016 - 05.2022
- Extensive Product Knowledge: Developed in-depth understanding of product features, benefits, and applications to effectively assist customers and address their needs.
- Advanced Sales Skills: Utilised comprehensive sales techniques to engage customers, identify their requirements, and provide tailored solutions, resulting in increased sales and customer satisfaction.
- Consistently Meeting KPIs: Achieved and often surpassed key performance indicators (KPIs) through strategic planning, effective sales tactics, and a customer-centric approach.
- Proficiency in POS Systems: Demonstrated expertise in operating Point of Sale (POS) systems, ensuring efficient and accurate transaction processing, inventory management, and customer service.
Education
VCE -
Catholic Regional College
Keilor, VIC12.2017
Bachelor - Nutrition & Dietetics
La Trobe University
Melbourne, VICCertificate III & IV - Fitness
Australian Institute of Fitness
Melbourne, VICSkills
Strategic Time Management & Organisation
- Team Leadership & Coordination
- Communication & Interpersonal Skills
- Retail Sales & Upselling Techniques
- Financial analysis and reporting
- Data analysis with Power BI
- Conflict Resolution & Problem Solving
- Calendar Management & Scheduling
- Invoicing & Payment Processing (HICAPS, Medicare, Private Health)
- Microsoft Office & Microsoft Planner Proficiency
- Financial Reporting & POS System Management
- Stock Control & Inventory Management
- CRM & Data Entry Accuracy
- Adaptability in Fast-Paced Environments
References
- Michael, Wilkinson- Store Manager BBQ Galore, number can be obtained upon request
- Scott Lentfer- Manager Goodlife Health Clubs, number can be obtained upon request
- Linda Georgiou- Owner of Atlin, number can be obtained upon request
Licences & Certifications
- Full Drivers License
- First Aid and CPR
- Police Check
- Working with children
Timeline
Receptionist Administrator
Asset Health & Performance
02.2025 - Current
Personal Assistant
Atlin
01.2025 - Current
Membership Consultant
Goodlife Health Clubs
01.2024 - 01.2025
Assistant Manager
Barbeques Galore
05.2022 - 01.2024
Sales Assistant
Barbeques Galore
09.2016 - 05.2022
VCE -
Catholic Regional College
Bachelor - Nutrition & Dietetics
La Trobe University
Certificate III & IV - Fitness
Australian Institute of Fitness
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