Summary
Overview
Work History
Education
Skills
References
Accomplishments
Certification
Interests
Timeline
Generic
Laura Tunnell

Laura Tunnell

Gympie,QLD

Summary

Tech-savvy, smart innovator with Coordinating, Logistics and Management experience.

Knowledge in Building, Timber, Irrigation and Financial industry environments and top-notch administrative skills with a eye for detail.

Community Representative with State emergency services.

Works great with colleagues and maintains strong customer relations with excellent communication skills.

Excels with WHS, site compliance and regulations.

Payroll and staff management.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines within budgets.

To be part of your team would be amazing. I’m a Hardworking, Polite, Honest, Reliable woman who always gives 110 %.

Please find my Qualifications and experience's I can bring to your Team.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Service Manager / Project Coordinator

The Pump House
01.2022 - 04.2025
  • Project allocation of machinery and goods.
  • Machinery maintenance, quotations and recording.
  • Optimizing transportation of machinery to sites.
  • Forklift operation, loading and unloading of trucks.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Knowledge of irrigation, machinery, and self development.
  • Liaise with all stakeholders, working with project managers and within budgets.
  • Contact and evaluate potential company's to carry out external and internal works, receiving quotations and keeping within budgets and client needs.
  • Hiring of contractors to carrier out specific works.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Problem solving, management and delegation.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Delegate and prioritise urgency of specific jobs.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • WHS officer, compliance checks, auditing, supplying training and resources to our team.
  • Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
  • Training allocation for staff and new staff onboarding.
  • Time sheets, allowances, annual leave checking and approving.
  • Toolbox talks, promoting safe work culture.
  • Vehicle compliance checks / Maintenance and reporting.
  • Site First aid officer.
  • Supply, maintenance and ordering of workshop tools, hazard's materials.
  • WHS reporting and recording.
  • Implement strategies to provide great customer service, to build strong customer relationships and satisfaction.
  • Quotation of projects and design.
  • Invoicing and required documentation as per compliance (Electrical certification, Fusion letters, Service reports and Manuals).
  • Warranty of products, liaising with suppliers, councils and insurance companies to ensure prompt resolution of cover for repairs or replacements.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Banking and reconciling of end of day.

Control / Dispatch /Scheduler Coordinator

Sunshine Frame and Trusses
06.2021 - 12.2021
  • Input of data for frames and trusses.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Purchasing, receipting and transfers.
  • Loading and unloading semi trailers with forklift on a daily base.
  • Stocktake counts and data entry.
  • Analyse workload and staff and schedule accordingly reporting on lm output.
  • Maintained inventory by providing accurate count of products.
  • Controlled traffic passing near, in or around work zones.
  • Operated equipment with strong focus on safety and ground communication.
  • Read plans, instructions or specifications to determine work activities.
  • Coordinated driver loads and managed dispatch tasks, communications with external trucking company's for site deliveries.
  • Optimizing Load and weight analysis for freighting.
  • Reported maintenance and repair needs for transportation vehicles and equipment.
  • Coordinated product shipments from point of origin to destination.
  • Identified and troubleshot logistical issues and delays, communicating issues to managers and customers.
  • Verified and documented breakage and unsalable products, identifying overall trends.
  • Communicated with drivers during transit, clearly conveying route updates.
  • Created daily and weekly delivery window reports utilizing transport data.
  • Checked loaded materials compared to work orders for correctness.
  • Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
  • Reviewed supplies inventory levels and purchased necessary items.
  • Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
  • Scanned and stored files and records electronically.

Warehouse Support / Dispatch Freight Officer

Hyne Timber
09.2019 - 06.2021
  • Inductions for new staff members, collaborating closely with our team on site making sure all needs are met.
  • Payroll, annual leave, uniforms and training.
  • Daily toolbox meetings talking about safety, take 5, risk assessments updates on productivity and company engagements.
  • Incident reports and investigation into the vault, warehouse auditing.
  • Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
  • Safety meetings with WHS team.
  • Completing computerized system updates with current and correct orders, inputting stock, dispatching and reordering.
  • Building loads in ORTEC for freight to travel within and out of state Loads for a variety of transport company’s (Richers, Alistair Mackay, Semmens, Hyne)
  • Managing quarterly stocktakes.
  • Maintained inventories through spot checks, complete physical inventory and reordering.
  • Maintenance on vehicles, mobile plant, upkeep on buildings, fire systems, auditing and compliance.
  • Managing of Hyne timber Kunda Park site.

Customer Service Officer

Heritage Bank
01.2018 - 08.2019
  • Appointments with customer’s discussing budgeting plans for future investments.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Setting up insurance policies for current Investments.
  • Talking through the hard times of lost loved ones, showing compassion / support and understanding for when managing deceased estates.
  • Supporting community events and fundraising.
  • Partaking in team skills building sessions finance systems / programs and reaching above and beyond KPI sale targets.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
  • Systematically identifying customer needs - Cold calling to appoint customer meetings, setting up term deposits, insurances.
  • Overseas transfers and other bank knowledge to effectively address their unique needs and expectations.
  • Technical knowledge, online banking and customer support.
  • Banking services within heritage daily cash handling and daily reconciling.
  • Rates/ product knowledge, account opening and supporting local businesses with financial support.
  • Cash handling, checking off and clearing for armored transport.

Personal Banking Adviser

Westpac Banking Group
01.2013 - 01.2018
  • Great customer service banker with excellent eye for detail and integrity.
  • Balancing end of day vault.
  • Amour guard cash handling reconciling amounts.
  • Knowledge of financial computer systems banking sales and services.
  • Banking reports.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
  • Provided value-added approach to meet customer personal financial needs by analyzing and profiling customers and cross-selling financial products.

Deputy Controller

Nsw State Emergency Service
01.2013 - 12.2017
  • Volunteering for the SES I started out as a member and soon became deputy controller within 1 year.
  • Team management and training of new members.
  • One on one’s with members assessing current skills and creating a skills plan for future training and skills to obtain professional growth and development.
  • IT working with different programs, uploading and installing.
  • Organising community events and engagements.
  • Providing and assisting Police and Fire and Rescue with infield operations.
  • Care flight Training.
  • Senior first aid officer and resuscitation.
  • Certificate as trainer / assessor.
  • Risk assessments and take five’s.
  • Health and safety OHS.
  • Beacon trainer.
  • Certificate in road crash.
  • Certificate in storm water @ heights.
  • Certificate in land search.
  • Certificate in flood boat rescue.
  • Team briefing's and debriefing in operational situations.
  • Delegating team members and prioritizing operational. emergency to vast areas with in the community.
  • Monthly accounts, ordering stock and stocktake.
  • Management of safety equipment, tools, machinery and vehicles.
  • Data entry, end of month reconcile.
  • Auditing, reports and complying work health and safety regulations.
  • Planning weekly training sessions, enhancing team productivity, implementing continuous professional development and training programs for voluntary members.
  • Ongoing community services support 24/7 On call.

Forman/ Track Rider/Jockey

Chris Waller Racing
01.2009 - 01.2013

Sales Consultant

Carter Holt Building Supplies
01.2007 - 01.2008

Education

Double Diploma in Logistic And Management

University of Adult Learning

LF Forklift

Diggerman
07-2021

Senior First Aid Certificate And Resuscitation

Health Corp
09-2013

Certificate III in Finance

Westpac Banking Corporation
2012

Certificate III in Computers And Data Entry

Uncol
2007

Skills

  • Customer relations
  • Office administration support
  • Strong written communication skills
  • Team management
  • Data analysis proficiency
  • Proficient in computer applications
  • Meticulous attention to detail
  • Maintaining Financial Records
  • Organization and Time Management
  • Coordinated scheduling expertise
  • Inventory Management
  • Regulations compliance

References

Referees:

  • Paul Callaghan - Store Manager The Pump House: 0457 836 625
  • Steve Shelton - Detailer Sunshine Frame & Trusses: 0455 03 226
  • Debbie Ward – Bank Manager Westpac Bank – Lightning Ridge: 0457 536 544
  • Gavin Arnold NSW SES Training Coordinator: 0427 238 314

Accomplishments

  • Winning the Great Northern Hurdles - 2005.
  • 4 Beautiful Children.
  • Receiving an award from the commissioner at Parliament house with SES - 2015

Certification

  • Senior First Aid.
  • Instructor Endorsement.
  • Skills Trainer - TAE
  • Assessor - TAE
  • Communications certificate.
  • Storm water Damage @ heights.
  • Floodboat operation Certificate.
  • Certificate III in Computers and Data Entry.
  • Certificate III in Finance.
  • Double Diploma in Logistics's and Management

Interests

I have a small farm in which I have a few farm animals

In my spare time i enjoy camping, horse riding, the beach, fishing, boating, garden and renovations on my house just to name a few


  • Passionate about balancing physical health with mental and emotional wellness
  • I enjoy designing and renovation and have a talent for thinking out side the box
  • Wine and cheese tasting
  • On - going learning and self- development


Timeline

Service Manager / Project Coordinator

The Pump House
01.2022 - 04.2025

Control / Dispatch /Scheduler Coordinator

Sunshine Frame and Trusses
06.2021 - 12.2021

Warehouse Support / Dispatch Freight Officer

Hyne Timber
09.2019 - 06.2021

Customer Service Officer

Heritage Bank
01.2018 - 08.2019

Personal Banking Adviser

Westpac Banking Group
01.2013 - 01.2018

Deputy Controller

Nsw State Emergency Service
01.2013 - 12.2017

Forman/ Track Rider/Jockey

Chris Waller Racing
01.2009 - 01.2013

Sales Consultant

Carter Holt Building Supplies
01.2007 - 01.2008

Certificate III in Finance

Westpac Banking Corporation

Certificate III in Computers And Data Entry

Uncol

Double Diploma in Logistic And Management

University of Adult Learning

LF Forklift

Diggerman

Senior First Aid Certificate And Resuscitation

Health Corp

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Laura Tunnell