Laura Underwood
Macedon
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Dedicated Swim Instructor experienced in teaching swimmers at all levels. Knowledgeable in safety protocols and capable of providing enjoyable learning environment. Genuinely enthusiastic for swimming and highly effective in motivating and inspiring students of every age. Friendly cashier with energetic and helpful demeanor. Adept at operating cash registers and assisting customers throughout checkout process. Successful working in fast-paced and crowded retail environments while maintaining professional attitude. Strong math skills and scheduling flexibility.
Overview
5
5
years of professional experience
Work History
Waitress
Mount Macedon Winery
04.2024 - Current
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Support Worker
YouCare Disability Services
12.2018 - Current
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
Swimming Instructor
Gisborne Aquatic Centre
02.2022 - 07.2023
- Implemented ongoing assessments of student progress, adjusting lesson plans accordingly to ensure continued growth in abilities.
- Managed pool operations during sessions, maintaining a safe and clean environment for students and staff members.
- Mentored new instructors, sharing best practices and providing constructive feedback to enhance teaching effectiveness.
Checkout Operator
Gisborne IGA
11.2019 - 02.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
Waitress
Jed's cafe
12.2018 - 11.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Speech Language Sciences/Speech Pathology Masters
Victoria University
Footscray, VIC11.2027
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Hospitality service expertise
- Memory retention
Personal Information
Date of Birth: 03 March 2004
Female
References
- Kurt Fearnley, 0408 868 064
- Nathan Sparkes, 0473 381 719
Additional Information
- Responsible Service of Alcohol Certificate obtained
- First aid (CPR) up to date certificate
- Working With Children's Check
- Swimming Instructor Certificate
- Completed Emergency Procedures training with Qantas in 2023
Timeline
Waitress
Mount Macedon Winery
04.2024 - Current
Swimming Instructor
Gisborne Aquatic Centre
02.2022 - 07.2023
Checkout Operator
Gisborne IGA
11.2019 - 02.2022
Support Worker
YouCare Disability Services
12.2018 - Current
Waitress
Jed's cafe
12.2018 - 11.2019
Speech Language Sciences/Speech Pathology Masters
Victoria University
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