Laura Victor
Upper Swan
Summary
Dedicated Customer Service and Sales Representative providing exceptional customer service through active listening, problem solving and results-driven with over 15 years of experience. Highly effective and knowledgeable in techniques used to help customers. Proven ability to establish rapport with clients in a positive and friendly manner. Focused and reliable while thriving to be the best. All while continuing to develop my skills and attributes.
Overview
18
18
years of professional experience
Work History
Customer Service Officer
Department of Communities
04.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Customer Service Role
Baby Bunting
07.2019 - Current
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
Invoicing Assistant
Interfreight Logistics
11.2015 - 01.2017
- Accounts payable and accounts receivable duties
- Issue invoices
- Sending out monthly billing statements Resolve billing errors
- Bank reconciliations & General administration duties
Sales Consultant
Bankwest
09.2010 - 10.2015
- Ability to work apart of a team, Achieving quarterly sales targets independently and as a team
- Consistently meeting or exceeding personal set targets
- Cash handling/balancing
- Excellent knowledge in product and services
- Helping with back office tasks (e.g.General ledger, foreign cash, in store validation Customer Service for personal loans)
- In-store personal loan validation
- Teaching & educating new staff
- Complying with the banks policies and procedures
- Keeping an up to date development plan and performance reviews
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- 1st place as top performing sales consultant in wa, in 2014.
Temp Teller
Bankwest
09.2010 - 03.2011
- Customer service
- Knowledge in product and services
- Comply with banks policies and procedures
- Administrative and Sales support and Cash Handling/Balancing
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs
Teller
ANZ
02.2009 - 06.2010
- Customer service
- Knowledge in product and services
- Comply with banks policies and procedures
- Administrative and Sales support
- Cash Handling/Balancing
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs
Sales Assistant
Myer
12.2006 - 02.2009
- High level of customer service
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Pursued resolutions to achieve complete satisfaction, including tracking down hard-to-find merchandise at diverse locations
- Offered each customer personal service and polite support to boost sales and customer satisfaction
- Kept on top of changes to store products and promotions
- Balanced and organized cash register by handling cash, counting change.
Education
High School Diploma -
Hampton Senior High School
Skills
- FSRA
- Business Cert II
- RSA
- Microsoft Excel
- Microsoft Word
- Good Telephone Etiquette
- Computer Skills
- Flexible and Adaptable
- Organization and Time Management
- Multitasking Abilities
Education Completion Date
2008
Contact
Upper Swan, WA 6069
Timeline
Customer Service Officer
Department of Communities
04.2024 - Current
Customer Service Role
Baby Bunting
07.2019 - Current
Invoicing Assistant
Interfreight Logistics
11.2015 - 01.2017
Sales Consultant
Bankwest
09.2010 - 10.2015
Temp Teller
Bankwest
09.2010 - 03.2011
Teller
ANZ
02.2009 - 06.2010
Sales Assistant
Myer
12.2006 - 02.2009
High School Diploma -
Hampton Senior High School
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