Summary
Overview
Work History
Education
Skills
EXTRA
Timeline
Generic

Laura Walker

Berry,NSW

Summary

Accomplished Cafe/Floor Manager with a proven track record at the BERRY TEA SHOP, enhancing customer satisfaction and streamlining operations for efficiency. Expert in customer service and adept at fostering team leadership, I have significantly improved service quality and operational workflow. My approach has consistently resulted in heightened customer loyalty and team performance. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling,ordering of stock and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

I have worked in the hospitality industry for 20 years and i am hardworking and passionate about what i do. i enjoy working in a team environment and have a excellent relationship with both all my staff and customers.

Overview

15
15
years of professional experience

Work History

Cafe and Floor Supervisor

the Berry Tea Shop
04.2021 - Current
  • Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
  • Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
  • Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
  • Managed financial transactions accurately, maintaining detailed records for accounting purposes.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
  • Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.

Head Barista

Il Local
09.2014 - 03.2020
  • Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
  • Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
  • Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
  • Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
  • Ensured compliance with health code regulations by maintaining strict cleaning protocols within the cafe
  • Collaborated with management to develop new menu items based on customer preferences and current trends in the coffee industry.
  • Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.

Owner/operator Cafe

Lauras Cafe on Queen
04.2012 - 03.2014
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed business plan, processes and procedures to provide superior product and service to customers.
  • Trained and motivated employees to perform daily business functions.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Contributed positively to the local community through involvement in various events or charitable organizations.
  • Enhanced customer loyalty through exceptional service and consistent product quality.
  • Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
  • Increased customer satisfaction by implementing high-quality food and beverage offerings.
  • Continually refined menu options based on customer feedback, ensuring a variety of choices that appealed to a wide range of tastes and preferences.
  • Developed strong relationships with suppliers to ensure timely deliveries and favorable pricing terms.
  • Oversaw food preparation and monitored safety protocols.

Cafe Manager

the Bookshop Cafe
01.2010 - 02.2012
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.

Education

No Degree - TEACHERS AIDE

ITEC

High School Diploma -

St Johns The Evangelist High School
Nowra, NSW
10.2003

Skills

  • Customer Satisfaction
  • Team Leadership
  • POS systems operations
  • Customer Relations
  • Team Supervision
  • Task Delegation
  • Staff Coaching
  • Employee Motivation
  • Stock management
  • Quality controls
  • Retail Merchandising
  • Employee Training
  • Workplace Safety
  • Attention to Detail
  • Critical Thinking
  • Positive Attitude
  • Team Management
  • Staff Supervision
  • Order picking and processing
  • Records Maintenance
  • Problem-solving abilities

EXTRA

i have been a commitee member of the berry show society since 2022 and attend monthly meetings and am  involved in the organisation of the running of the annual Berry show.


Current working with childrens check.


RSA Certificate


Food safety and handling certifcate (expired) willing to complete again.


References: Damian Jennings

                     Owner Il Local berry

                     0414407907


                     Britnany Warren

                     Manager The Berry Tea Shop

                     0422441155

Timeline

Cafe and Floor Supervisor

the Berry Tea Shop
04.2021 - Current

Head Barista

Il Local
09.2014 - 03.2020

Owner/operator Cafe

Lauras Cafe on Queen
04.2012 - 03.2014

Cafe Manager

the Bookshop Cafe
01.2010 - 02.2012

No Degree - TEACHERS AIDE

ITEC

High School Diploma -

St Johns The Evangelist High School

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