Laura Warner

• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Updated pricing and signage to complete product displays and educate customers.
• Verified products appeared at correct locations in proper quantities.
• Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
• Arranged consistent shelves, bins and racks at 4 locations by following established planograms.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.

• Achieving consistent sales by developing and deepening positive customer connections.
• Actively achieving all KPI and sales targets
• Offering each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
• Displayed merchandise by arranging in appealing and orderly way to boost sales.
• Approaching each problem with fresh mind and analytical strategies to quickly resolve concerns.
• Providing excellent customer service to cultivate loyalty and satisfaction.
• Employing strategic tactics such as cross-selling and upselling to drive sales.
• Using POS system to process sales, returns, online orders and gift card activations.
• Balancing and organizing cash register by handling cash, counting change and banking.
• Oversaw, trained and encouraged 10 sales professionals, promoting culture of efficiency and performance.
• Managed 5 different Michael Hill Stores
• Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
• Trained and developed new associates on POS system and key sales tactics, which improved process flows.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Coached 10 sales associates in product specifications, sales incentives and selling techniques.
• Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
• Managed, hired and developed top talent to strengthen workflow and productivity.

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• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Inspected merchandise for quality and arranged proper display location on floor.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Updated pricing and signage to complete product displays and educate customers.
• Followed planograms to display new displays.