Laura Watson
Yarrabilba,QLD
Summary
Results-driven returning to employment mother with forward-thinking approach centred on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
15
15
years of professional experience
Work History
Business Owner
Stressless Cleaning Co.
10.2021 - 11.2023
- Consulted with customers to assess needs and propose optimal solutions.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained and motivated employees to perform daily business functions.
Cleaner Supervisor
Bribie Dazzler
07.2018 - 11.2020
- Evaluated employee performance and developed improvement plans.
- Trained and mentored new personnel to maximize quality of service and performance.
- Placed orders for housekeeping and Air BnBs supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
Orderly
Queensland Health
05.2013 - 09.2015
- Provided physical support to patients through diverse types of mobility assistance.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Maintained clean and safe environment to promote patient safety and comfort.
Bartender
Metropolitan Hotel
06.2012 - 01.2013
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Obtained cash bank and stocked service bar to prepare for operation.
Assistant Manager
Hungry Jack's
11.2008 - 06.2012
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Other Certificates
2014
Skills
- Staff Management
- Quality Assurance
- Strategic Planning
- Customer Service
- Employee Training
- Financial Management
- Purchasing and planning
- Operations Management
Timeline
Business Owner
Stressless Cleaning Co.
10.2021 - 11.2023
Cleaner Supervisor
Bribie Dazzler
07.2018 - 11.2020
Orderly
Queensland Health
05.2013 - 09.2015
Bartender
Metropolitan Hotel
06.2012 - 01.2013
Assistant Manager
Hungry Jack's
11.2008 - 06.2012
Other Certificates
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