Laura Whittaker
Kelmscott,WA
Summary
Dynamic Service Supervisor with a proven track record at Woolworths, excelling in complaint resolution and fostering customer loyalty through exceptional service delivery. Skilled in stock management and emotional intelligence, I significantly improved customer satisfaction. Leveraging technical knowledge and management experience, I adeptly led teams to exceed performance goals while maintaining operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Karaoke Host and DJ
Maximum Entertainment
02.2023 - Current
- Adhered to venue policies regarding conduct during performances while encouraging a fun-filled atmosphere.
- Coordinated with venue staff and management to ensure smooth event operations and guest satisfaction.
- Enhanced customer satisfaction by providing a lively and engaging karaoke experience.
- Boosted venue attendance through the promotion of themed karaoke events and social media marketing.
- Hosted successful events by creating a welcoming environment that encouraged audience participation and enjoyment.
- Organized special events like singing competitions or themed nights, increasing interest and attendance at venues.
- Continuously updated music library with current hits while preserving popular classics to cater diverse preferences.
- Maintained audio equipment in optimal condition, resulting in seamless performances and minimal downtime.
- Addressed guest concerns promptly and professionally, demonstrating commitment to excellent customer service.
- Developed a loyal following of customers who attended multiple hosted events across various venues.
- Managed registration process for singers, ensuring fair rotation order while accommodating requests when possible.
- Assisted guests in song selection, promoting an inclusive atmosphere for all participants.
- Received positive feedback from venue owners regarding increased revenue during hosted karaoke nights.
- Oversaw setup and breakdown of equipment before and after events, minimizing disruption to venue operations.
- Established rapport with regular customers, fostering loyalty and repeat business for venues.
Service Supervisor
Woolworths
07.2009 - 03.2024
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
- Monitored inventory levels closely, optimizing stock management procedures for maximum cost-efficiency without compromising on part availability when needed.
Online Personal Shopper
Woolworths
07.2009 - 03.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
Education
Armadale Senior High School
Armadale, WA2007
Skills
- Technical knowledge
- Understanding of budgeting
- Complaint Handling
- Service Order Flow
- Task Delegation
- Sales Support
- Emotional Intelligence
- Management experience
- Service Delivery
- Stock management
- Critical Thinking
- POS systems expert
- Paperwork Processing
- Customer Relationship Management (CRM)
- Complaint resolution
- Product Promotion
- Active Listening
Certification
Current RSA
Timeline
Karaoke Host and DJ
Maximum Entertainment
02.2023 - Current
Service Supervisor
Woolworths
07.2009 - 03.2024
Online Personal Shopper
Woolworths
07.2009 - 03.2024
Armadale Senior High School
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